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[resolved] Can't login, white screen! (25 posts)

  1. Satman1
    Member
    Posted 1 year ago #

    I have'nt touched anything in the admin section of ftp so i dont know what to do but this is all i get when trying to log in.Please help.
    http://www.satvoices.com/wp-admin/

  2. keesiemeijer
    moderator
    Posted 1 year ago #

    is it possible to login here: http://www.satvoices.com/wp-login.php

    If so try:
    - deactivating all plugins to see if this resolves the problem? If this works, re-activate the plugins one by one until you find the problematic plugin(s).
    - switching to the default theme to rule out any theme-specific problems?

    if not try:

    - switching to the default theme by renaming your current theme's folder in wp-content/themes using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin? Sometimes, an apparently inactive plugin can still cause problems.

  3. Satman1
    Member
    Posted 1 year ago #

    no i cant login there, so if i rename my current theme in ftp, which is currently "superblogger" to"superbloggerxxx" or something and this will revert it back to default theme is this right? Thanks

  4. Satman1
    Member
    Posted 1 year ago #

    i've just done that and i can login now so it seems to have worked ,thanks alot!

  5. Satman1
    Member
    Posted 1 year ago #

    i tryed putting the name back to superblogger and the problems started again so i remamed again, shall i keep the name different?

  6. keesiemeijer
    moderator
    Posted 1 year ago #

    This could be a charset issue (utf8): http://forums.phplist.com/viewtopic.php?f=6&t=29602

  7. keesiemeijer
    moderator
    Posted 1 year ago #

    try this
    open your theme file's in notepad++, from the Encoding Menu select Convert to UTF-8 without BOM, save all the files, replace it on the host.

    did you reset the plugins folder?

  8. Satman1
    Member
    Posted 1 year ago #

    i have deactivated plugins yes. not sure how to do what you said above sorry, i cant find an encoding menu in http://ftp.Do i open my current theme "superblogger"?

  9. keesiemeijer
    moderator
    Posted 1 year ago #

    Deactivate the plugins first to see if it is not a plugin problem:
    Via FTP or your host's control panel, navigate to the wp-contents folder (directory)

    • Via FTP or your host's control panel, rename the folder "plugins" to "plugins.hold"
    • Via FTP or your host's control panel, create new folder called "plugins"
    • try toLogin to your WordPress administration menus

  10. keesiemeijer
    moderator
    Posted 1 year ago #

    ok next step try: re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress?

  11. Satman1
    Member
    Posted 1 year ago #

    ok will that not change my website?

  12. keesiemeijer
    moderator
    Posted 1 year ago #

    No this will not change your website. make sure to use the same version WordPress files

  13. Satman1
    Member
    Posted 1 year ago #

    great i'll try that now

  14. Satman1
    Member
    Posted 1 year ago #

    Unfortunatly that didn't work.
    I haven't done what you said earlier about UTF-8 without BOM, i didn't quite understand how to do it.

  15. Satman1
    Member
    Posted 1 year ago #

    Sorry, it does now appear to be working with the superblogger name changed to superbloggerx, i presume i should just keep it like that?

    And Thanks for your time and effort in helping me. it's really appreciated.

  16. Satman1
    Member
    Posted 1 year ago #

    Any chance i can email you and tell you my admin password etc so you could have a look at my account something else is very wrong, the front page is dispalying code and when i hit update all i get is a white screen, i thought maybe there would be something obvious.

  17. keesiemeijer
    moderator
    Posted 1 year ago #

    your theme is causing the trouble. Did you make many modifications to it or can you download a new copy and reupload? Are you on a windows or mac or linux? I don't think I can do much with your admin password.

  18. Satman1
    Member
    Posted 1 year ago #

    I'm on windows, the theme being taken out does enable me to login so it must be, thanks for your help.

  19. keesiemeijer
    moderator
    Posted 1 year ago #

    If you are on windows you can download this texteditor: notepad++

    Open your themefiles with this texteditor and from the Encoding Menu select Convert to UTF-8 without BOM, save all the files, reupload it your to your server.

  20. Satman1
    Member
    Posted 1 year ago #

    I'll try that,thanks...

  21. keesiemeijer
    moderator
    Posted 1 year ago #

    Try functions.php especially. When you go to http://www.satvoices.com/wp-content/themes/super-blogger/functions.php you get the same strange characters . read this

  22. Satman1
    Member
    Posted 1 year ago #

    if i delete my superblogger theme then reload it will i loose all my work so far or do i need to back each page up?

  23. keesiemeijer
    moderator
    Posted 1 year ago #

    Backup your superblogger theme. then reload.

  24. Satman1
    Member
    Posted 1 year ago #

    Thanks keesiemeijer! your 5 hours of help has been very good and has cured the problem.The site looks a bit messy but i will sort that out asap, i know what to do,thanks.

    ps(if you have a gps feel free to choose a garmin or tomtom voice for free,just let me know which voice etc-at mail@satvoices.com)
    The ones i don’t support are models C310, C330, C340, streetpilot series and the 2720.Any tomtoms are ok.

  25. keesiemeijer
    moderator
    Posted 1 year ago #

    Thanks, I have a garmin 255, and will mail you! I never had heard of this problem before but glad we solved it. In future check your texteditor what enconding it is using before uploading

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