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1. CB_Tamar
   Member
   Posted 1 year ago #

   Hi all,

   Sorry for the novice question but I was wondering if there is anyone that can help me with some detailed steps on how to resolve the issue that I am having?

   I was had the Organic theme non-profit installed and was trying to get an "under construction" happening on the home page (which is another problem on it's own, Couldn't actually find homepage to make the change so had to create another page and was looking for a way to make that page the homepage, and hence my problem) and I think I inadvertently must have changed the URL settings and now I can not login to fix it... I keep getting the following error:

   [Internal Server Error
   The server encountered an internal error or misconfiguration and was unable to complete your request.
   Please contact the server administrator, webmaster@...(webmaster address does not actually exist) and inform them of the time the error occurred, and anything you might have done that may have caused the error.
   More information about this error may be available in the server error log.
   Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
   Apache/2.2.17 (Unix) mod_ssl/2.2.17 OpenSSL/0.9.8e-fips-rhel5 mod_bwlimited/1.4 mod_perl/2.0.4 Perl/v5.8.8 Server at [URL] Port 80]

   Please help as I don't know what to do to fix this and I am very new to wordpress...

   I hope I have made sense!
   THANK YOU!

2. James
   Happiness Engineer
   Posted 1 year ago #

   Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don't have access to your admin panel, try manually resetting your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

   If that does not resolve the issue, try switching to the Default theme (WordPress 1.5 - 2.9.2) or the Twenty Ten theme (WordPress 3.0 and higher) to rule-out a theme-specific issue. If you don't have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the Default theme (WordPress 1.5 - 2.9.2) or the Twenty Ten theme (WordPress 3.0 and higher) to activate and hopefully rule-out a theme-specific issue.

   If that does not resolve the issue, it's possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can't find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

   If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we'll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

3. CB_Tamar
   Member
   Posted 1 year ago #

   Hi James

   Thank you for your reply.

   I'm sorry I have not gotten back to you sooner.

   I have tried all the things you suggested, Resetting plugins, resetting the theme and renaming the .htaccess file. I have tried them individually and in combination and all 3 at the same time. I have not had much luck at all. I also have a problem accessing the error logs from the server (contact issues).

   I Don't really know what else to do, is it worth uninstalling or deleting WP from the server and going through and adding it again?

   Thanks for your help!
   Tamar

4. James
   Happiness Engineer
   Posted 1 year ago #

   At this point, I recommend asking your hosting provider to check your error logs for you.

   As mentioned above, generate the error again so you can provide them with a specific date and time to look for.

5. CB_Tamar
   Member
   Posted 1 year ago #

   I have an image of the log... is that good enough? and how do I get it to you?

   Thanks again for your help

6. James
   Happiness Engineer
   Posted 1 year ago #

   Does the log have any entries from the time of the error? Can you copy/paste them?

7. CB_Tamar
   Member
   Posted 1 year ago #

   Thanks

   Following:

   RewriteEngine on

   # BEGIN WordPress
   <IfModule mod_rewrite.c>
   RewriteEngine On
   RewriteBase /comotion_fitness/
   RewriteRule ^index\.php$ - [L]
   RewriteCond %{REQUEST_FILENAME} !-f
   RewriteCond %{REQUEST_FILENAME} !-d
   RewriteRule . /comotion_fitness/index.php [L]
   </IFModule>

   # END WordPress

   This is all that was given to me by the host. they were not able to give me specific "error logs" just this screen capture from the htaccess file.

   I do apologise for my lack of knowledge in the area and thank you for all your help.

   Tamar

8. James
   Happiness Engineer
   Posted 1 year ago #

   Yeah, that won't help at all. We need detailed info from your error logs.

   If your hosting provider isn't willing to provide this, perhaps it's time to take your business to a different hosting provider.

9. CB_Tamar
   Member
   Posted 1 year ago #

   Again Apologies for the delay....

   I only just got this back from the hosts...

   Email with q's and A's following:

   Admin:
   I think I looked at this one before. The admin login page is redirecting incorrectly caused by their configuration:

   http://comotionfitness.com.au/comotion_fitness/wp-login.php?redirect_to=http://www.comotionfitness.com.au/wp-admin/index.php&reauth=1

   Where is the internet server error located on the website?

   JT (helpdesk operator):
   hmm, I don’t know about that one, but could you confirm whether we can provide server error log or not?
   They just want the error log.

   Admin:
   But if he’s getting the Internal Server Error message then that won’t log. He will need to send us the link so we can fix it for him.

   I am at a loss as to what to do... If I uninstall wordpress from the server will it work? But then I can not log in to wordpress... This is frustrating.

   Your help is appreciated.

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