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[resolved] Can't login to WP Admin Backend! (12 posts)

  1. Kitana Khan
    Member
    Posted 2 years ago #

    Hi,

    I just tried but could not login to my site's wp admin backend. I keep getting redirected to a 404 not found error page. Even when I tried the wp-login.php extension and finally got to see the login page, I still could not login (kept getting redirected to a 404 page) to the dashboard.

    I'm not sure where to start from and thought to request your help too as I'd need all the advice I can get.

  2. danslaforet
    Member
    Posted 2 years ago #

    Hi,

    I got the same problem, excepted that I'm not redirected to a 404 different page

    I'd start by disabling all your plugins manually.

  3. esmi
    Forum Moderator
    Posted 2 years ago #

    Try:
    - switching to the Twenty Eleven theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

  4. Kitana Khan
    Member
    Posted 2 years ago #

    Just saw your responses. Will try these and get back to you guys.

    Thanks!!

  5. danslaforet
    Member
    Posted 2 years ago #

    Hi,

    Thanks Esmi for your support.
    I've tried on my end without any success yet.
    I hope that It will work for you. Keep us posted.

  6. Kitana Khan
    Member
    Posted 2 years ago #

    @esmi,

    tried everything on your list. no joy.

    what can I do now?

  7. esmi
    Forum Moderator
    Posted 2 years ago #

    @levelsevenltd: What is your site's url?
    Have you moved WordPress at any time since it was installed?
    Can you access your WordPress root .htaccess file?

  8. Kitana Khan
    Member
    Posted 2 years ago #

    the URL is http://www.itslng.com/

    yes, it was originally installed in a sub folder but then moved to the root directory when the client's approval. Been working fine ever since (almost a year ago).

    yes, I can access my .htaccess file

  9. Kitana Khan
    Member
    Posted 2 years ago #

    hello @esmi,

    still need help here!

  10. Floridian12
    Member
    Posted 2 years ago #

    Make sure all of your folders permissions in FTP are set to 755, and the folder contents are set to 644. Check your .htaccess file and wp-config.php file to make sure no extra code has been added.

  11. kmessinger
    Volunteer Moderator
    Posted 2 years ago #

    Try logging in here, http://www.itslng.com/wp-login.php

    Sorry reread and see you have tried that.

  12. Kitana Khan
    Member
    Posted 2 years ago #

    hi all... its been resolved. my client later called to say they had some kind of security feature installed by their web host which kicked in when a staff member tried to login unsuccessfully a couple of times. All login activity for the domain (I guess) was suspended until my client called it in and assured the host it wasn't a hacking attempt or smth like that. The suspension affected al kinds of login authentication site-wide and after lifting it, wp login resumed working normally again.

    Thanks guys for all your help & concern.

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