Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
When a site becomes blank that usually means something is tossing PHP 500 errors and it’s crashing.
It may be a plugin problem so try these steps.
- Using FTP or whatever file management tools your host has provided you with navigate to the
wp-content directory.
- Once there locate and rename (do not delete!) the
plugins directory. Just that one directory and nothing else.
- Try and re-login to your WordPress dashboard.
See if that lets you in.
As you already tried to rename the plugins folder and that helped you to access website/dashboard, that means one your plugins having issue.
You will need to check manually renaming all the plugins one by one.
Connect using FTP
go to wp-content >> plugins
rename folders one by one, and refresh dashboard each time.
By this way, you will find the offensive plugin. Once you access the wp-admin, reinstall that plugin.
Further, you can check the WordPress version from the file:
wp-includes/version.php
in front of the tag: $wp_version
Sorry for not being clear. When I renamed the plugins to _plugins, I still couldn’t access wp-admin but could see the contents missing from http://www.firmussec.com . Which I’ve then renamed it back to original state.
Dan Russell : Tried renaming all plugins folder one by one but still didn’t work. Not knowing what to rename them to, I’ve just renamed it back to their names for eg. akismet to akismet.
However I do see an error log file under plugins that says :
[17-Apr-2014 05:40:48 America/Chicago] PHP Fatal error: Call to undefined function add_action() in /home/firmusse/public_html/wp-content/plugins/hello.php on line 60
[11-May-2014 23:39:54 America/Chicago] PHP Fatal error: Call to undefined function add_action() in /home/firmusse/public_html/wp-content/plugins/hello.php on line 60
Oh and I’ve found out the version, it’s 3.8.5. Thanks Dan.
Hi, this issue has been resolved.
Turns out, it wasn’t the plugin, its our IP restriction set by the webhost company. Somewhere along the months, we’ve switched ISPs and thus overlooked to update the webhost company to replace the old allowable IP with new.
Many thanks!
