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Can't Login or See Site (13 posts)

  1. Victoria Hansen
    Member
    Posted 2 years ago #

    Hi, I'm hoping someone can help me. I just tried to login to my site and got this error message, I also get the same error when I try to go to the site.

    Cannot open file (/hermes/web07/b696/pow.victoriah/htdocs/wp-content/backup/.htaccess)

    I"ve located my htaccess file thorugh my host file manager and FTP. Can I just delete this file, will it have any detrimental effect on my site?

  2. extatix
    Member
    Posted 2 years ago #

    Rename it to something else (just in case).

  3. Victoria Hansen
    Member
    Posted 2 years ago #

    So don't delete, just rename?

  4. Victoria Hansen
    Member
    Posted 2 years ago #

    what would you suggest the rename be please?

  5. extatix
    Member
    Posted 2 years ago #

    Doesn't really matter I guess, rename it to htaccess.txt or something.

  6. Victoria Hansen
    Member
    Posted 2 years ago #

    OK, the site itself has come back, but without all the navigation but I still cannot login to the dashboard

  7. Victoria Hansen
    Member
    Posted 2 years ago #

    I'm still getting the same error report when I enter the dashboard url

  8. Victoria Hansen
    Member
    Posted 2 years ago #

    I really need some help with this. This file looks like it's not part of my blog at all. I've looked for this file and the file path is another site altogether. Does anyone have any expertise in this please.

  9. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    Try resetting the plugins folder by FTP or phpMyAdmin

  10. Victoria Hansen
    Member
    Posted 2 years ago #

    If I do this and it fixes, does this mean it's likely one of the plugins causing the problem?

  11. Victoria Hansen
    Member
    Posted 2 years ago #

    OK, that worked, so now I guess it's a matter of activating them again one by one and seeing which one is the porblem, yes?

  12. esmi
    Theme Diva & Forum Moderator
    Posted 2 years ago #

    Yep - that's how it's done.

  13. Victoria Hansen
    Member
    Posted 2 years ago #

    Thanks so much, I've just reactivated all the main ones and all seems to be OK. It's interesting though, I have the same plugins on 2 other wordpress blogs and didn't have this problem. We'll see how it goes, thanks again for your great advice.

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