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[resolved] Can't log in to WP (10 posts)

  1. pflagdad
    Member
    Posted 1 year ago #

    I can't log in (wordpress.com/wp-login.php) to edit my website nor can I even ask for a new password (but I know it's right), because the system tells me that my email doesn't exist??? (email removed)

    I doubt it has anything to do with this but I had to put in a new hard drive yesterday.

  2. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    For a wordpress.com problem go here, http://en.support.wordpress.com/ for support.

  3. pflagdad
    Member
    Posted 1 year ago #

    Sorry about that.... .com .org

  4. pflagdad
    Member
    Posted 1 year ago #

    ON second thought... I'd like to get support from ".com" but they don't recognize me, nor my email; and they don't have anyway I can find to contact them without loging in. does 'support@wordpress.com' exist??

  5. pflagdad
    Member
    Posted 1 year ago #

    I have to have a paid 'upgrade' in order to get support right now. Meanwhile I cannot access my website editor..... damn

  6. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    Who did you pay for this upgrade?

    Try http://en.support.wordpress.com/contact/

  7. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    Who did you pay for this upgrade?

    By that I meant maybe you could go thru the same channels.

  8. pflagdad
    Member
    Posted 1 year ago #

    I don't have a paid upgrade. So basically I cannot get any answers until they get back to giving free support. The Support page (link you included) is where I've been trying to get information. It says: "Our helpful forums remain open..." I have a logon for their Forum but it won't work either. I guess I can buy the cheapest upgrade they have and see if I can get some help then....

  9. pflagdad
    Member
    Posted 1 year ago #

    OK so this is an infinite loop. I can't buy an upgrade without logging in... So I can't get support for not being able to log in because I can't buy an upgrade because I can't log in. Does someone have a phone number I can call?
    I'm going to try my Meetup contacts too.

  10. pflagdad
    Member
    Posted 1 year ago #

    Problem solved.... User error - Red faced - thanks for your help.

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