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Can't log in to dashboard (8 posts)

  1. bennyman0
    Member
    Posted 3 years ago #

    For more than a week now, I have been unable to log in to my site's dashboard...The website works but when I log in...put in my username and password....it does not open...
    when i refresh, it goes back to the homepage, where it shows that I'm logged in, but I cannot access the dashboard...any ideas?

  2. esmi
    Forum Moderator
    Posted 3 years ago #

    Have you tried:

    - checking through Troubleshooting WordPress 3.1 - Master List

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Ten theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

  3. flloyd2010
    Member
    Posted 3 years ago #

    Thanks.

    Yes, I have checked through the Master List.

    I don't know how to deactivate plugins from outside the dashboard, and I can't get into the dashboard. So I have tried deleting them. All deleted, except for Akismet which refuses to allow itself to be deleted!

    How do I switch to the Twenty Ten theme, without going through the dashboard? I have tried renaming the folders, all the happens is that my site disappears.

    How do I reset a folder? There is nothing in my FTP software that offers an option to 'reset'. Do I rename the folder? Reinstall it?

    Sorry if I seem dumb. I've actually been using WordPress for years, both .com and .org. This is the first time I've had a major problem. I am not a coder. I like WordPress because it allowed me to get away without having to learn how to code!

    Thanks again. I really appreciate your suggestions. If you can add to my knowledge I'd be most grateful.

  4. bennyman0
    Member
    Posted 3 years ago #

    esmi,
    either you didn't understand my question or I didn't understand your answer...to echo flloyd 2010, "how to do these things if i'm unable to log in to the dashboard?"

  5. flloyd2010
    Member
    Posted 3 years ago #

    Let me rephrase:

    how do I deactivate plugins? how do I deactivate a folder?

    I know how to deactivate them from within the dashboard - I just click on "deactivate". But since I cannot get past the login page this is not an option.

    I have tried deleting the plugins. I have tried renaming the folders. Is there another way to 'deactivate' them as suggested?

    cheers
    Flloyd

  6. 123milliseconds
    Member
    Posted 3 years ago #

  7. esmi
    Forum Moderator
    Posted 3 years ago #

    See the link I gave for resetting your plugins folder. As for the theme, you can switch to the Twenty Ten theme by renaming your current theme's folder in wp-content/themes using FTP or whatever file management application your host provides. You may need to try logging into your site to get this to kick in fully.

  8. flloyd2010
    Member
    Posted 3 years ago #

    My problem has now been resolved by the helpdesk people at IXWebhosting. I thought you might be interested to know how they did it:

    ---
    I decided to make sure that fresh WordPress installation is working fine and installed it into http://being-in-voice.com/webblog/ (a new directory). Then I discovered that there is the same login issue as you experienced. So, I have searched the Internet and finally found a solution mentioned at the following pages:

    http://core.trac.wordpress.org/ticket/12142#comment:33
    http://core.trac.wordpress.org/attachment/ticket/12142/12142.diff

    In order to implement it I had to remove a code that is marked as dark green as you can see via http://core.trac.wordpress.org/attachment/ticket/12142/12142.diff from the folloeing pages:

    /being-in-voice.com/webblog/wp-login.php
    /being-in-voice.com/webblog/wp-includes/general-template.php
    /being-in-voice.com/webblog/wp-includes/pluggable.php

    After that I was able to access http://being-in-voice.com/webblog/wp-admin page using your login credentials:

    Then I tried to implement the same solution for http://www.being-in-voice.com/blog/ but found that it is still not accepting passwords. Moreover, I found that it does not send passwords using "Forgot Password" link (in http://being-in-voice.com/webblog this option works fine).

    According to this, I decided to create a backup of the following tables that belong to 'flloyd2_beingblog' database:

    #wp_commentmeta
    #wp_comments
    #wp_postmeta
    #wp_posts tables

    and restore them into flloyd2_flloyd2_webblogtest database I used for /being-in-voice.com/webblog/ blog.

    If you check http://being-in-voice.com/webblog/ URL, you will see that it shows your blog as well as all the posts and commends. There is also no problem with admin login.
    ---

    As she says, everything works fine, but we had to create a completely new directory to do it.
    And my media files have pretty much disappeared! Some of them appear on the blog pages, but in the gallery there are a lot of broken links.

    Hey ho. I will now set everything up again.

    Thanks for all the offers of help. Much appreciated.

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