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Can't log in (or administrator) and NEED TO asap. (15 posts)

  1. JLWebsite
    Member
    Posted 3 years ago #

    Jamie Leigh

    Website: http://www.jamieleigh.net

    My website is jamieleigh.net and I have been trying countless timesto lg in, even thinking for PW's the first letter needed to be capped or not and NOTHING. I enter my email to resend the pw (jamieleighdotnet@hotmail.com) and it ALWAYS says there is no user with that email. My other friend has a username and is listed as an admin and when we've tried to log in and even his name and email isn't letting anyone log in.

    In the past few months I have had to totally start the site over because of not being able to log in and need to now.

    I was able to log in recently (maybe a month or so ago when I redesigned and completely redid it) but since then no luck.

    I have gotten a new laptop since - not sure if that affects anything with logging in or not, but no matter what I try I can not login or even get the system to acknowledge any email we used (it's always the same one) as being active and in the system... ie: no reset passwords sent, nothing.

    Help! Need to get in there today and update.

    Feel free to contact in any way.

    Thank you very much.

    JL

  2. Samuel B
    moderator
    Posted 3 years ago #

  3. panther8
    Member
    Posted 3 years ago #

    http://codex.wordpress.org/Login_Trouble and if that doesn't work then please try to reset your password.

  4. JLWebsite
    Member
    Posted 3 years ago #

    Thanks Samuel but none of those can be done if you are unable to LOG IN to the program at all. That's where the issue is.

  5. panther8
    Member
    Posted 3 years ago #

    unable to LOG IN to the program at all. That's where the issue is.

    Can you access your server via FTP / cPanel?

  6. JLWebsite
    Member
    Posted 3 years ago #

    Panther, no I can't, that's the issue. I got a new laptop (but if the entire site is based online essentially) that shouldn't be an issue right? I emailed my friend who is the admin, more familiar with this all, but in the meantime - no I can't access the cpanel at all.

    The only way to do that is to log in through the same pages right? https://wordpress.com/wp-login.php

    There aren't any other URL's? And if so, they would ask for name and pw again which just isn't working for me for some reason... :/

  7. panther8
    Member
    Posted 3 years ago #

    Oh, I think I see where the problem lies...
    please try to login via http://www.jamieleigh.net/wp-login.php and not via wordpress.com ! wordpress.com is just for those that have an account there and host their blogs via wordpress.com... You are using the wordpress.org software for self-hosted blogs... Hope that solves all the issues.

  8. JLWebsite
    Member
    Posted 3 years ago #

    I'm in!

    I've bookmarked the page and am writing it down to.

    Panther I can't thank you enough. I've felt it was something similar to the this but didn't know where to begin to resolve it.

    I appreciate it greatly! JL

  9. panther8
    Member
    Posted 3 years ago #

    Jamie, you're welcome! I'm glad I could help!

  10. JLWebsite
    Member
    Posted 3 years ago #

    Panther, I'm gonna drive you crazy but. First attempt worked, now am at different location (free Wifi) perfectly online and connected to other sites but when I click on that link I am getting, " Internet Explorer cannot display the webpage" It looks like it's loading but then ultimately it doesn't connect.

    Hmm...

  11. It looks like your whole site is down. I can't get to http://www.jamieleigh.net at all.

    Call your web host for this one.

  12. panther8
    Member
    Posted 3 years ago #

    Hm, that's awkward... maybe your firewall blocks you from accessing wordpress in that Wifi spot... but in terms of Wifi I'm totally clueless ;-)
    http://codex.wordpress.org/Login_Trouble
    EDIT: Ipstenu is right.. your whole site is down...

  13. JLWebsite
    Member
    Posted 3 years ago #

    Just noticed that here as well.
    Looking into it.
    Thank you for letting me know Ipstenu... clearly the two are connected.

  14. JLWebsite
    Member
    Posted 3 years ago #

    Spoke to owner said entire server having issues and give it an hour or so and then try again so I'll wait a bit and then try logging into both. Here's hoping!

  15. JLWebsite
    Member
    Posted 3 years ago #

    Server up and running for now (as not to jinx) as well as website. Clearly, the two are/were connected. Hoping we stay active now, thanks again for help on this.

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