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Can't log in (3 posts)

  1. KenHicks
    Member
    Posted 5 years ago #

    I couldn't log into my dashboard so I clicked on the forgot password link and I got the email that said:

    Someone has asked to reset the password for the following site and username.

    To reset your password visit the following address, otherwise just ignore this email and nothing will happen.

    I click on the link and it says to check my email but an email with the new password never shows up.

  2. KenHicks
    Member
    Posted 5 years ago #

    Thanks for all the support and help in resolving this issue. Can you smell the sarcasm? I never received an email with a new password. I clicked the forgot password link three different times and each time I got the first email with the link to click but never the second email with the new password. There is no way to contact support - other than through these forums which obviously doesn't accomplish anything. So what gives? Is a guy just supposed to languish in cyberhell with an effed up site?

    Luckily, my computer at home kept me logged in and I could reset the PW that way. If not I would be pretty pissed right now.

  3. George Appiah
    Member
    Posted 5 years ago #

    There is no way to contact support - other than through these forums which obviously doesn't accomplish anything.

    Hmmm. Which "support"? WordPress is a free software, and the only "support" is volunteer community members helping out through these forums.

    If you have a WordPress.com blog, then you're at the wrong place. Here's their support site: http://support.wordpress.com/

    Otherwise, check if this helps you: Lost password, email retrieval not working.

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