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[resolved] Can't load login/admin page (30 posts)

  1. jaynee
    Member
    Posted 8 years ago #

    Yes, I've seen lots of posts about not being able to login, but my issue is that my login page won't even LOAD for me to TRY and login. I get a DNS error page. I've erased cookies/temp files, rebooted and STILL cannot access my admin page. I've changed my plugin filenames to phps in order to deactivate them and STILL cannot access my admin page.

    It was fine yesterday morning (I even posted at 8:30 a.m.), but sometime in the afternoon it went wonky and I get:

    "The page cannot be displayed
    The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings."

    As of now (1:37 p.m. the next day) that message STILL displays. I can load my website front page, but when I click into the secondary pages I get that same error.

    I only loaded ONE plugin yesterday - a searchandreplace plugin. I didn't do anything else that might have messed it up.

    Anyone know how to resolve this problem? I've contacted my hosting company and they are looking into it but since the front page of the site loads, they believe it's a WordPress issue as opposed to a host issue. I tend to think the same thing since my one non-WP blog (it's in MT) still lets me log in with absolutely no issues.

  2. Chris_K
    Member
    Posted 8 years ago #

    Is this your blog? http://cootiehog.com/

    What if you FTP to your blog and move that plugin file out of the wp-content/plugins just to see if it IS the problem?

    And finally -- do you have access to your apache error logs?

  3. schulte
    Member
    Posted 8 years ago #

    If you deactivate/remove your plugins does the problem still exist? Try eliminating them one by one.

  4. jaynee
    Member
    Posted 8 years ago #

    I've removed all the plugins I loaded over the past few weeks and still cannot even load the login page. I've also ftped the original wp-login page in case the one on my server corrupted. Still can't log in.

    And no, I don't have access to Apache error logs - only regular access error logs.

  5. schulte
    Member
    Posted 8 years ago #

    How about a fresh install of the WordPress files?

  6. jaynee
    Member
    Posted 8 years ago #

    I do see this repeatedly in my regular access error logs:

    PHP Fatal error: Call to undefined function: ls_getinfo() in /public_html/wp-content/themes/kiwi/sidebar.php on line 8

  7. Chris_K
    Member
    Posted 8 years ago #

    So something's not happy with your current theme.

    Temporarily move that theme folder (or copy it to your PC and delete it off the server). WP should switch to the default theme.... does THAT get you anywhere?

  8. schulte
    Member
    Posted 8 years ago #

    If it were simply a theme issue, how would that wp-admin access? But I agree, go basic and see if that has an impact, too.

  9. jaynee
    Member
    Posted 8 years ago #

    I looked and the sidebar line 8 issue is a plugin that I installed a few weeks ago that runs fine but was removed a few minutes ago. And I still cannot log in.

    As I said, the front page of my website (and therefore the theme) loads fine - it's the ADMIN/LOGIN that isn't functioning - that has nothing to do with the theme. I literally cannot LOG IN to my dashboard.

  10. schulte
    Member
    Posted 8 years ago #

    I'm not so sure your entry page to the site is entirely working. It cuts off on me.

    Also, this is odd: http://validator.w3.org/check?uri=http%3A%2F%2Fwww.cootiehog.com%2F

  11. Chris_K
    Member
    Posted 8 years ago #

    Ok - so that error is from people trying to look at your blog. Gotcha. Either put the plugin back or comment the call out.

    That was the only error in your error logs?

    What happens if you go to http://cootiehog.com/wp-admin/edit.php? Or whatever your real url is (I've yet to see anything at cootiehog.com).

  12. schulte
    Member
    Posted 8 years ago #

    I think there's something messed up in the headers that are being sent. I'd refresh your WP install just to be safe.

  13. jaynee
    Member
    Posted 8 years ago #

    schulte - I ran the validator as well and contacted my hosting company, and their response was that chunk headers USED to be an issue on the internet but is pretty much obsolete at this point. In fact, his exact response was:

    "Both of your domains are fine. That error is a legacy problem left over from when the internet actaully needed chunk headers."

    HandySolo - the only other errors I saw in my log were folks trying to access mt-comments.cgi from the older MT version of the blog which is no longer used.

  14. jaynee
    Member
    Posted 8 years ago #

    Since I'm still relatively new to WP, how do I refresh the install without losing everything?

  15. schulte
    Member
    Posted 8 years ago #

    Backup everything first.

    Then read and follow the directions:
    http://codex.wordpress.org/Upgrading_WordPress

  16. jaynee
    Member
    Posted 8 years ago #

    schulte - yeah, there's a reason I haven't done the 2.0.3 upgrade - that's all gibberish to me. *lol* I let Fantastico do the install for my websites in the first place.

  17. schulte
    Member
    Posted 8 years ago #

    Something I'm entirely unfamiliar with...seek out:

    http://wordpress.org/support/topic/62705?replies=11
    http://wordpress.org/tags/fantastico

    for some insight. Sorry I can't be of much help on that front.

  18. jaynee
    Member
    Posted 8 years ago #

    Well, my hosting company swears it's not their fault. So I'm biting the bullet and uninstalling the Fantastico-installed version of WP. I am uninstalling on my secondary site right now.

    I saved a backup through my hosting company of ALL of my stuff, and also FTP'd backups of all WP related stuff.

    I have no idea how to install WP manually, but we'll see how it goes. If I can get the secondary site back up with little problem then hopefully I can get my main site back up in the next couple of days. If it doesn't work, I'll just stick with Movable Type. At this point I will have only "lost" 3 weeks worth of posts if I stay with MT.

  19. jaynee
    Member
    Posted 8 years ago #

    SO frustrated. Now I've uninstalled WP for the secondary site, and redirected to my old MT site. But now I can't even get my secondary site's old index.html to come up (http://www.cootiepie.com/index.html).

    In the meantime I got this from my hosting company just a few minutes ago:

    "Your wp-admin script is causing a segmentation fault with apache. I've forwarded this to another department."

    Now here's a question - is the wp-admin script used JUST to login and manage the dashboard? Should it affect my ability to surf through my entire site? Because when I attempt to even look at individual archive posts on my main site I get an error message.

  20. schulte
    Member
    Posted 8 years ago #

    Well, I suspect something is awry with the redirect for the second site.

    As far as the primary site, I take it you were able to install it without fantastico?

    You're still experiencing strange headers...
    http://validator.w3.org/check?uri=http%3A%2F%2Fcootiehog.com

  21. jaynee
    Member
    Posted 8 years ago #

    Nope, the Fantastico install is still up for the primary site. I'm on the verge of just clearing out EVERYTHING - and I mean EVERYTHING - and starting fresh. This would clear out all superfluous junk in my hosting account (old Greymatter files, the Movable Type files, stuff I just don't use anymore). Then I'll load up WP and reimport all my posts, which HAVE been backed up.

    We'll see - I'm waiting to see what kind of resolution my hosting company has about the apache stuff. But I'll say that now that I'm on my work computer I can't see my homepage at all anymore. At home I guess it was a cached copy that kept loading, although I cleared out the cache at some point.

  22. schulte
    Member
    Posted 8 years ago #

    Makes sense. Keep us posted.

  23. Ceolmhor
    Member
    Posted 8 years ago #

    I've been having the same trouble getting my admin page to load in IE7 Beta, but it loads fine in Firefox. Just thought I'd mention it. I haven't tried to figure out exactly what is causing the problem, as I can get by just fine, for now, with Firefox.

    Rudy

  24. lunas
    Member
    Posted 8 years ago #

    hi, i was wondwring i anybody would be so nice and have a look at my trubbles loggin in to admin:-

    i tried everything, here is the add:

    somethingrotteninthestateofdenmark.com/blog/wp-login.php

    regards
    Lars

  25. schulte
    Member
    Posted 8 years ago #

  26. jaynee
    Member
    Posted 8 years ago #

    Well, I finally got my secondary site back, with MT as it's blog software. Fortunately I hadn't made any new posts so I didn't lose a thing.

    My host has basically ignored me all day long (last email from them was almost 24 hours ago). I'm NOT happy with them at all.

    As for Firefox, I have Firefox but my WP admin login does NOT work in Firefox - in fact I get a blank page with nothing on it at all.

  27. schulte
    Member
    Posted 8 years ago #

    Very strange.

    http://validator.w3.org/check?uri=http%3A%2F%2Fwww.cootiehog.com%2Fwp-login.php

    500 Server closed connection without sending any data back

    Nothing quite like having an responsive ISP, er, unresponsive...

    http://wordpress.org/support/topic/48098

    The crowd chants, 2.0.3, 2.0.3...

  28. jaynee
    Member
    Posted 8 years ago #

    Well, I've decided to switch hosting companies. My current host was just completely UNRESPONSIVE and then got huffy with me tonight when I expressed frustration over not getting any information or update after two days of no communication from them.

    So I've signed on with a new host, who has said that I'll have access soon. I'll be able to install WP (and the upgrade!!) in the next couple of days and then I'll begin loading back all of the content from the backup file that I saved to my computer a couple days ago. I predict I should have the site up and running again by the end of the weekend.

  29. schulte
    Member
    Posted 8 years ago #

    Good luck -- I'm sure all will go smoothly.

  30. jaynee
    Member
    Posted 8 years ago #

    Just wanted to let you know that my site is up at the new host although the IPs haven't been resolved yet from the old host. But thanks to a friend who knows WP better than I do we got 2.0.3 loaded up at the new place and I was able to move all of my info over. so now I wait for the DNS name server issue to resolve and I'll be back in the pink!!

    Thanks for all the help - much appreciated!

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