is this before or after you log in?
It doesn’t seem to accept me at all. I have my admin page open all the time on my computer so when i go to the website there is a 2howdy woody” in the top right of the screen, usually i just click it and it ops for me but now gets that error message. Equally i also go into my control panel by answering any email with comments on- like spam allerts but that has the same result now. This is all a new thing as it worked bout a month ago.
What I would try is opening a fresh browser window and type http://www.woodyfoxwillow.co.uk/wp-admin
and then log in again.
apologies if you’ve already tried that.
thanks but tried that- just done it again in case- but i just get a white page with that same message-“you do not have sufficient permissions to access this page” Thats the problem- i can’t get anywhere- any idea what else i can do- I really appreciate your help!
Do you remember the last thing you did on the site?
Also have you been keeping your site/themes/plugins up to date? Sorry if that’s another silly question, but a sucuri scan suggests you might be running an old version?
Hi Steve- yes the last thing i did was add the surry stag- ages ago. And No i wouldn’t have updated anything- I’m a bit of a technophobe! But even if i could i have no idea how to get into anywhere to do that- Is there a general wordpress area that i’m also in or would it just be my website admin?
When you mouse over the dashboard option in the admin panel the sub-options home and updates appear. The update sub-option should’ve had a number showing representing the number of updates pending.
At this point If I couldn’t log in I would restore a backup.
As you say you’re a technophobe, I’m worried that you might not have a backup?
sorry but i don’t get the admin panel ae all- where do i go to get that/ On my website? And no i have no idea how to make a backup-sorry! Is this hopeless?
Try:
– switching to the default theme by renaming your current theme’s folder inside wp-content/themes and adding “-old” to the end of the folder name using FTP or whatever file management application your host provides.
– resetting the plugins folder by FTP or phpMyAdmin.
Why are you using an old copy of WordPress? Were you aware that your site is currently running a very real risk of being hacked? You need to upgrade WordPress asap. As you have such an old version of WordPress, you will need to carry out a series of smaller manual upgrades. See Upgrading_WordPress_Extended for the full details.
No it’s by no means hopeless. Sorry, my update instructions won’t help you until you get back in.
Are you able to follow esmi’s instructions? I don’t know how familiar you are with accessing the backend?
I’m really not sure what version of wordpress i have- it probably isn’t that old as i’ve only had a wordpress website for a year now- because i couldn’t get into the dashboards to see i just guessed the version.
So no, i couldn’t follow esmi’s instructions as i can’t get in to my dashboard at all. So is there a way i can get into my dashboard through wordpress itself? As i can’t get through my website is there a general way to access it- perhaps then this could be sorted through updates and a new version downloaded?
I have downloaded the new wordpress but just can’t see how to get to mywordpress account. I really need a step by step easu (holding by the hand) method. I tried for 4 hours last night and am deeply frustrated!!!! Thank you again for your kindness in trying to help me! Woodt
OK! Don’t worry there are a number of ways to resolve your situation. First can you tell what process you used to download the new wordpress so I can get a clearer understanding?
Hi Steve- i just went to wordpress.org’s site and downloaded it- I saved the new version to my computer and sort of hoped it would have a run button or something and so would automatically go to my wordpress site but no!.
Thank you for still helping me!
And i’m sorry that i didn’t respond earlier- but i’m working at sculpting all day and trying to fix this at night!
No Worries Woody. I looked up your domain on whois. Your name servers point to 123-reg.co.uk, it that where your site is?
