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[resolved] Can't deactivate Jetpack (25 posts)

  1. Wastabik
    Member
    Posted 1 year ago #

    I try to deactivate Jetpack and Customizr theme's 404 error page appears. I want to deactivate Jetpack to check whether it is the culprit behind the disappearance of my widgets in the admin dashboard.
    Any help would be appreciated.

    http://wordpress.org/plugins/jetpack/

  2. johnhodges@glenwoodchurch.com
    Member
    Posted 1 year ago #

    Same problem here. Standard Theme. WordPress 3.6

  3. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Do you use any caching plugins on your site? If so, could you try to deactivate them?

    If that doesn't help, could you try to switch to a different theme for a few minutes, and let me know if you still experience the issue?

    Thanks!

  4. Wastabik
    Member
    Posted 12 months ago #

    Both ways aren't working. I also tried resetting the plugins folder via FTP but no joy. FYI, I also updated Jetpack. But still no widgets on the dashboard.
    Only when the plugin folder is renamed to plugins.hold,the widgets are seen.

  5. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 12 months ago #

    Only when the plugin folder is renamed to plugins.hold,the widgets are seen.

    What happens when you delete the existing Jetpack plugin folder via FTP? Do the widgets reappear?

    If so, could you try to upload a fresh copy of Jetpack manually, as explained here:
    http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation

    Let me know if it helps.

  6. Vishy Moghan
    Member
    Posted 12 months ago #

    Hi I seem to be having the same issue since updating to 2.4 with disappearing widgets. Every time I try to deactivate Jetpack I get an Error 500 page. What is the problem? does anyone know?

    OK this is a little later. I just deleted Jetpack via FTP and now the widgets page is back to normal and showing on the site too.

    It seems the new widget control component you have added to version 2.4 may be the one causing the problem. It went so far as to actually block the screen options and help buttons on top of the widgets page of the dashboard.

  7. Vishy Moghan
    Member
    Posted 12 months ago #

    Addendum to previous post:

    I just tested by uploading an older version of Jetpack to my site and activating it, with the same results. So I imagine I will have to wait for some more in depth solution from here to solve the issue.

    Just a couple of technical points, my WP is fully up to date, I have tested the site with all plugins deactivated, except for Jetpack which does not allow me to deactivate as mentioned before, I have tried it with various themes with no effect. I can't seem to find the correct DB for Jetpack on MySQL either.

  8. John Dorner
    Member
    Posted 12 months ago #

    I am getting the same issues as Vishy Moghan.

    Removing the jetpack directory from plugins via FTP 'fixed' the problem.

    "Deactivating" the Jetpack plugin takes me to the sites 404 page.

    When the Jetpack plugin is activated, and I go to Appearance -> Widgets, the sidebar to drag the widget to is not shown and only a couple of the widgets appear.

    Themes: 2011 v1.6 and 2013 v1.0
    WordPress v.3.6

  9. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 12 months ago #

    Thanks for the extra details, it's very helpful.

    Once you reactivate Jetpack, could you try to deactivate the Widget Visibility module, and let me know if it helps?
    You can follow the instructions here to learn how to deactivate a Jetpack module:
    http://jetpack.me/support/#turn-off-jetpack-modules

  10. Vishy Moghan
    Member
    Posted 12 months ago #

    Hi Jeremy
    No that was the first thing I tried at the very beginning. It doesn't change the facts at all.

    On some of my other sites this issue has not occurred, so I am deeply baffled. It seems to be happening only on one installation of WP, out of several instances on this particular server. I can not find anything at all in this specific case that is glaringly different from any of my other sites.

  11. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 12 months ago #

    Do you use different plugins, or a different theme on this site? It might be worth trying to deactivate all other plugins, one at a time, just to make sure the problem is not caused by a conflict between Jetpack and another plugin.

    If you find a conflicting plugin, please let me know!

  12. Vishy Moghan
    Member
    Posted 12 months ago #

    Hi again
    Is that to me or to jdorner? cos if it's to me, if you look back you'll see that this was the second thing I tried out, again fail.

  13. Is that to me or to jdorner?

    Aaaand that's why you really should start your own topic.

    http://wordpress.org/support/plugin/jetpack#postform

    This one is Wastabik's and other people have managed to take over his. Unless you're on Wastabik's server and installation please separate into your own topics.

    That way your problem can get the help it needs without ignoring the original poster.

  14. Matthew
    Member
    Posted 12 months ago #

    Go into cpanel or witch ever one you use and delete it.

  15. Vishy Moghan
    Member
    Posted 12 months ago #

    thanks for the advice, but if you look back it is EXACTLY the same issue, regardless of server. Why start a new thread only to have admin refer us back to this one?

  16. thanks for the advice, but if you look back it is EXACTLY the same issue, regardless of server. Why start a new thread only to have admin refer us back to this one?

    Cool!

    So is Wastabik's error_log showing anything and does it match yours (if any)? What version of PHP is on your server and his? Can you provide a list of plugins on Wastabik's WordPress installation? You're both running 3.6 or is one of you using 3.5.2 or earlier?

    See what I mean? You both have the same symptoms and it may be the same thing. Or not.

    Either way that's why you should start your own topic and not take over someone else's.

    http://codex.wordpress.org/Forum_Welcome#Where_To_Post

    Unless you are using the same version of WordPress on the same physical server hosted by the same hosts with the same plugins, theme & configurations as the original poster, do not post in someone else's thread. Start your own topic.

  17. Wastabik
    Member
    Posted 12 months ago #

    Sorry for being late,
    1. I deleted Jetpack folder from FTP
    2. Downloaded Jetpack 2.4 and uploaded from FTP
    3. Deactivated Widget Visibility Module
    4. Result: Problem not solved

    Deactivating plugins one at a time did not solve this either.

    If this is helpful,
    1. I'm on Apache
    2. Other plugins installed on my site are: Akismet, Captcha, Cimy User Extra Fields, Analytics for WordPress, XML Sitemaps, Limit Login Attempts, nRelate, WordPress.com Popular Posts, WordPress Ping Optimizer, WordPress SEO, WP-Insert, WP-Optimize, WP Minify, Smush.it and WP Super Cache.

  18. Wastabik
    Member
    Posted 12 months ago #

    Thought to mention this too but not sure whether it's relevant.
    3. I'd edited my htaccess for Cache Control Header and Expires Caching recently

    Also, after I deleted Jetpack via FTP, the widget section was okay.

  19. Wastabik
    Member
    Posted 12 months ago #

    Another problem here after fresh install of Jetpack via FTP.
    1. When I click on Dashboard > Home, I get this on the screen : Warning: require_once(/home/......./public_html/pakhribas/wp-content/plugins/jetpack/modules/module-extras.php) [function.require-once]: failed to open stream: No such file or directory in /home/......./public_html/pakhribas/wp-content/plugins/jetpack/class.jetpack.php on line 444
    Everything else is clickable except Home on Dashboard.
    2. Activated Widgets Module and clicked on Home: Same.

  20. Wastabik
    Member
    Posted 12 months ago #

    Okay, somehow the Warning has disappeared but the Widgets problem stays.

  21. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    Hi Wastabik,

    Would it be possible to create an admin account for me to check out your site? if so, please contact us through our form:

    http://jetpack.me/contact-support/

    and include the login credentials.

    If you'd rather not, could you upload your site's php error logs somewhere, and send me the link, also through the contact form?

    Thanks.

  22. Richard Archambault
    Happiness Engineer
    Plugin Author

    Posted 11 months ago #

    Hi all,

    Can you please add this line to your wp-config.php file?

    define('WP_DEBUG', true);

    This should show errors on your widget page which will help us to troubleshoot this. This may also cause PHP error notices to appear on the front of your site, depending on your theme and plugins. Please make note of the errors (both on the widget page and on the front-end, if applicable), and then remove the line from your wp-config.php file.

    Then, please contact us through our contact form here:

    http://jetpack.me/contact-support/

    Include the error messages, a link to your site, and a link to this thread.

    Thank you very much!

  23. Wastabik
    Member
    Posted 11 months ago #

    I deleted Jetpack once again, re-installed from WordPress Dashboard, deactivated the Subscriptions module as suggested on Vishy's thread and the widget page is WORKING!

    Thanks everybody for all the help!

  24. NormanBird
    Member
    Posted 11 months ago #

    I had the same issue with 404 pages on the comments, and admin widget area not displaying correctly. I also could not deactivate Jetpack. What worked for me was deleting the folder in the plugins directory. I just left Jetpack off, don't need it. This is about the 3rd time Jetpack has been the cause of a site error or conflict. Whats the deal Automatic? That was a rhetorical question BTW, no response needed.

  25. Matthew
    Member
    Posted 11 months ago #

    Did you try deactivating all your plugins but jetpack and switch to the default the and see if that fixes it?

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