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can't connect to FTP or login into wordpress (7 posts)

  1. lwartonline
    Member
    Posted 1 year ago #

    I got a wordpress site working fine until yesterday morning, I suddenly can't log into wordpress, even worse, I can't connect to FTP and control panel. When I tried to log into wordpress, it shakes and said login detail is wrong. FTP said 530 login authentication failed.

    I already delete cookie etc, doesn't seem to help. I've contacted my host, and the host said I should ask here, so I'm really lost and don't know what to do.

  2. atlanteavila
    Member
    Posted 1 year ago #

    Go to php my admin and change the password on the database. Also, if you can't connect via ftp, this is definitely a server issue and your hosting company should fix that.

  3. lwartonline
    Member
    Posted 1 year ago #

    Thank you atlanteavila, sorry I'm only a designer, not exactly sure how to get onto php my admin. I tried URL with phpmyadmin on it, but i can't find it...

  4. atlanteavila
    Member
    Posted 1 year ago #

    Do you have a cpanel or a control panel provided by your hosting company? Should be in their welcome e-mail.

  5. lwartonline
    Member
    Posted 1 year ago #

    I can't get onto cpanel either :-(

  6. atlanteavila
    Member
    Posted 1 year ago #

    Again, this is definitely something your host should take care of.

  7. lwartonline
    Member
    Posted 1 year ago #

    Thanks, will contact my host again

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