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WooCommerce - excelling eCommerce
[resolved] Can't Access WordPress's Admin Panel (19 posts)

  1. dragonflyfla
    Member
    Posted 1 year ago #

    Hi - when my client logs in she is taken to woocommerce accounting and is no longer given access to the backend of wordpress.

    Does anyone know what caused this?

    Thanks.

    http://wordpress.org/extend/plugins/woocommerce/

  2. mikejolley
    Member
    Plugin Author

    Posted 1 year ago #

    You need to provide more details.

    What else you are running.
    If you have tried disabling other plugins.
    User level of her account.
    If it affects any other accounts.
    What you see when you login (screenshot).

  3. dragonflyfla
    Member
    Posted 1 year ago #

    Thanks for responding. I am running woocommerce, which I believe might have something to do with it. User level is admin, it does not affect the test site.

    Recent upgrades to the latest wordpress and woocommerce. I have changed themes to the twentyten but still does not show up.

  4. mikejolley
    Member
    Plugin Author

    Posted 1 year ago #

    Can you screenshot where it takes you/what you see?

  5. dragonflyfla
    Member
    Posted 1 year ago #

  6. mikejolley
    Member
    Plugin Author

    Posted 1 year ago #

    huh, what does the appearance tab have to do with any of this? You said:

    when my client logs in she is taken to woocommerce accounting

  7. dragonflyfla
    Member
    Posted 1 year ago #

    Sorry, we fixed the access issue and but we still can't access the menu.

  8. mikejolley
    Member
    Plugin Author

    Posted 1 year ago #

    So if you click on 'WooCommerce' what happens exactly?

  9. dragonflyfla
    Member
    Posted 1 year ago #

    ?

  10. mikejolley
    Member
    Plugin Author

    Posted 1 year ago #

    Sorry, I'm really struggling to understand your problem.

    At first you said you couldn't access admin. Now you are saying you fixed that, and sent me a screenshot of the appearance panel.. what is the actual problem here!?

    What happens when you click on the 'woocommerce' menu item?

  11. dragonflyfla
    Member
    Posted 1 year ago #

    When woocommerce was upgraded we were not able to access the backend... this was a week ago, so of course we didn't just sit around waiting for you to respond. We are now able to access the back-end but not the menus from the screen shot you have.

  12. mikejolley
    Member
    Plugin Author

    Posted 1 year ago #

    Ok, so you cannot access editor/appearance?

    I've never seen WC affect those areas - tbh, it doesn't touch those areas. If you are getting things like white screens it could be a memory issue.

    Increase it here: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    For future reference, if you are a woothemes customer, use support.woothemes.com for a faster reply. And if its a real bug, report to us on github.

  13. mikejolley
    Member
    Plugin Author

    Posted 1 year ago #

    And also, aside from the 'editor' and 'themes' links, the rest are added by the theme itself. Try Twenty Twelve, ensuring the theme itself is updated (they are updated separately to WP).

  14. mikejolley
    Member
    Plugin Author

    Posted 1 year ago #

    By the way, bit annoying leaving 1 star reviews for plugins which might not even be causing this problem -.-

  15. dragonflyfla
    Member
    Posted 1 year ago #

    Not being able to access the backend was woocommerce which is why I believe it is also messing up the appearance. But, I have been looking elsewhere for the appearance issue. What is annoying is only getting a response for the first issue after leaving one star!

    It does touch those area, if not in a around about way. There is the different users login such as shop manager which does not allow access to the menus.

    Changing the theme doesn't help and I will not be using your product on the new site I am in the process of setting up since support is so bad. According to your profile this is the first time you have responded to the forum in 275 days! http://profiles.wordpress.org/mikejolley/

    Why did you even respond to this? You have had an attitude from your first email that is not showing up here. Yes, I received your response right after I left a bad review.

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  16. mikejolley
    Member
    Plugin Author

    Posted 1 year ago #

    I have an attitude because I think leaving bad reviews as a kind of 'hostage' to get help is bad community spirit. This is a community forum - it is not my sole responsibility to reply to you.

    The reason you didn't get any responses anyway was probably because no other users (like me) have ever faced the same issue and you were not clear enough with your thread. You didn't even update your thread when your problem changed!

    Good day.

    p.s. the profile activity is wrong - I reply frequently.

  17. dragonflyfla
    Member
    Posted 1 year ago #

    I wasn't expecting a response back when I left the review. I left the review in response to the trouble I have experience with your product. :-) Thanks again for trying to help out here.

  18. dragonflyfla
    Member
    Posted 1 year ago #

    BTW there are others out there with the same problem:

    1 month ago: Can't log in after installing Woocommerce (1 post)http://wordpress.org/support/topic/cant-log-in-after-installing-woocommerce-1?replies=6

    3 weeks ago: WooCommerce - excelling eCommerce
    Installed Woocommerce, now contributors can't login (2 posts)http://wordpress.org/support/topic/installed-woocommerce-now-contributors-cant-login?replies=2

  19. mikejolley
    Member
    Plugin Author

    Posted 1 year ago #

    The causes vary - usually it is simply memory. I've had no reports over on support.woothemes.com (and can't ask for access on .org).

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