Support » Fixing WordPress » Can't access my site via FTP or WP-Admin login

Viewing 11 replies - 1 through 11 (of 11 total)
  • Contact your host’s support, I don’t think something could be wrong on wordpress’ end.

    Also, try with another IP (reboot your modem, use a VPN, or Tor, whatever), maybe you’ve been blacklisted for some reason.

    It seems to me that your hosting provider should be able to offer you a solution. Or do you happen to have SSH access?

    Thread Starter joshuataylor

    (@joshuataylor)

    I barely understand what SSH is, and I most definitely do not have SSH access. I just sent a message to my hosting service (hostbaby), so perhaps they can help. Thank you for engaging. This feels catastrophic right now.

    Dont’t worry, there is always a solution. I also forgot about blacklisting, which could very well be what is going on here. Try connecting from a different network. (i.e. your phone)

    Thread Starter joshuataylor

    (@joshuataylor)

    I have tried to connect from my phone, and once briefly this morning my website came up. I haven’t been able to connect since. What is blacklisting?

    Thread Starter joshuataylor

    (@joshuataylor)

    Ok, regarding the phone attempt, I realized that my wifi was set to auto-connect, so I disabled my phone’s wifi and obviously connected successfully to my website. I spoke to tech support at hostbaby and they said everything looked fine–they were able to get to my Hostbaby admin screen, checked my FTP structure and said everything looks great. I cleared my browser cache–no help. There must be something going on with my ISP. This is incredibly weird.

    So i realize this thread is currently over 8 months old, but i just ran into the same exact issue. I can’t access my website’s frontend, backend, or FTP my server.

    HELP!

    This is how the problem was created:

    • I was at a Starbucks (connected to their wifi) working on the backend of a website i’m building, and seemed to have an issue uploading an image file. I was using an image uploader that’s integrated in a theme I purchased from themeforest.net

    • The Starbucks was closing, so i just closed my laptop (without logging out of the wordpress backend). I get home and try to continue using the backend via my home wifi connection, and the same exact issues occur as stated in the original post in this thread.

    I’ve tried restarting my home modem & router with no luck. I also tried to access the site from my mobile phone with the same results. I’m thinking some of my wordpress files are corrupt. Has anyone found any solutions to this problem? I’ll be calling my hosting provider tomorrow to see if they can help.

    I have no idea on how to troubleshoot this myself other than creating a new wordpress installation and starting all over…

    -Kosta

    30 minutes later, and everything is working again like normal…

    Help my website seems to be down!!
    Doesn’t load and i can’t access it through wp-admin

    my site is the following

    http://www.vintagetimewatches.com

    any ideas what’s happening?
    any help would be appreciated!

    thanks

    vintagetimewatches please start your own topic if you have an issue, I checked your url and the site loaded fine.

    thanks for your reply richard,
    i tried to do that, but I don’t know where the option is to start a new topic?
    sorry if i’m annoying, i’m very new to this!!! 🙁

Viewing 11 replies - 1 through 11 (of 11 total)
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