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[resolved] Can't access my site at all (6 posts)

  1. John Lyman
    Member
    Posted 3 years ago #

    So I recently tried to access the site where I write and this shows up;

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Apache/1.3.33 Server at foreignpolicydigest.org Port 80

    How can I access the site to fix what is wrong?

    Any help would be great.

    Thanks

  2. magnetize
    Member
    Posted 3 years ago #

    Did you upload any plugins or other code changes before this happened? If not, best way to fix it is by contacting your host.

  3. John Lyman
    Member
    Posted 3 years ago #

    I think it might have been a corrupted plugin. I did call Go Daddy but if I it turns out I have to reload the site with options will all my posts be lost?

  4. obscure
    Member
    Posted 3 years ago #

    Your site should be fine. You just need to delete the plugin and your site should recover. Your host can do that if you tell them the name/location or you can do it via FTP.

  5. John Lyman
    Member
    Posted 3 years ago #

    I appreciate the response. The problem I'm running into is that I can't access the site because of this problem.

    I think once the founder of the site contacts Go Daddy or whoever they pay for the domain they should be able to access it.

    Is there a way in the future to insure that any plugins are legitimate and won't give me this problem in the future?

    Thanks

  6. James
    Happiness Engineer
    Posted 3 years ago #

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don't have access to your admin panel, try manually resetting your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Default theme (WordPress 1.5 - 2.9.2) or the Twenty Ten theme (WordPress 3.0 and higher) to rule-out a theme-specific issue. If you don't have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the Default theme (WordPress 1.5 - 2.9.2) or the Twenty Ten theme (WordPress 3.0 and higher) to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it's possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can't find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we'll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

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