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Can't access login dashboard (18 posts)

  1. Meanderling
    Member
    Posted 9 months ago #

    Hi all,

    I'm new to WordPress (sorry), bought a theme, installed it (automatic updates turned on) and have been making my customisations to the child theme - so far, so good. The site started to slow down a lot and pages failed to load. Not sure why, so cleared the cache and disabled the plugins by renaming the folder via FTP. That seemed to clear the issue, so was able to access the admin page, where I deleted any unused plugins and deactivated/activated each of the plugins in turn to see if it effected the site (only reputable plugins used). Everything seemed ok - so still no idea what caused the issue.

    I didn't touch the site for a few days, now I can't access the login page. I can see my site pages but cannot access wp-admin or wp-login.php (am getting a 404 page not found error).

    I followed the steps for a manual update here ...wordpress.org/Upgrading_WordPress but it hasn't made a difference (my url is definitely pointing to the correct place as I can see the files in via FTP). I searched for some more help online, so then tried renaming the 2 child theme folders to disable the theme, thinking the site would revert to twentythirteen (I had deleted twentytwelve, but replaced the files for twentythirteen when I did the update). Still can't see the login page, but am getting a blank white page instead. The rest of the site pages are showing the same blank page. I restored twentytwelve (with the files from the update) and tried again - same result as with twentythirteen.

    I'm thinking I might need to start again... If I delete the whole WP directory, would I need to restore it manually to retain the url or can I do a fresh install using my host's installer (and keep the same site url)?

    Can anyone help as I'm all out of ideas now...?? :(

    Thanks in advance!!

  2. esmi
    Forum Moderator
    Posted 9 months ago #

    Try:
    - switching to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder and the wp-config.php & root .htaccess files - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    - running the upgrade manually via wp-admin/upgrade.php

  3. Meanderling
    Member
    Posted 9 months ago #

    Hi esmi,

    Thanks for the quick response :)

    As explained, I've already tried options 1-3. I tried running the upgrade manually as you suggested, but get the same 'not_found' blank page.

    Any other ideas??

  4. esmi
    Forum Moderator
    Posted 9 months ago #

    Try checking your site's error logs for clues. Your hosts should be able to help you accessing your site's error logs.

  5. Meanderling
    Member
    Posted 9 months ago #

    I've had a look at the error logs in cPanel - they weren't very helpful.

    I've refreshed the error logs page, but it's yet to update. I'm not entirely sure what it all means as the logs don't mention any of the WP specific folders at all. They seem to relate to the root, but the site located in the root directory is loading fine. The logs point to:

    [Thu Nov 28 15:31:07 2013] [error] [client (IP address)] File does not exist: /.../public_html/404.shtml

    As above for the following
    .../public_html/robots.txt
    .../public_html/404.shtml
    .../public_html/favicon.ico

    True, the files don't exist for the site on the root (never been a problem before), but no mention of any of the WP errors.

    Is there anything else I can try?

  6. esmi
    Forum Moderator
    Posted 9 months ago #

    What's the site's url?

  7. Meanderling
    Member
    Posted 9 months ago #

  8. Meanderling
    Member
    Posted 9 months ago #

    I restored the theme folders, so you can at least see the pages now :)

  9. esmi
    Forum Moderator
    Posted 9 months ago #

    Please:
    - switch to the default theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - reset the plugins folder by phpMyAdmin.

  10. Meanderling
    Member
    Posted 9 months ago #

    As explained, I already tried that - I put the theme names back as they were to double check that 'something' was actually loading. I've renamed them again for you, so if you refresh now, you'll see the blank page.

    I've also renamed the plugins folder again but still can't access the login page - this was already a clean install from the update, my original plugins folder had already renamed and is untouched.

  11. esmi
    Forum Moderator
    Posted 9 months ago #

    Re-upload a fresh, unpacked, copy of the Twenty Thirteen folder to wp-content/themes using FTP or whatever file management application your host provides.
    http://wordpress.org/themes/twentythirteen

  12. Meanderling
    Member
    Posted 9 months ago #

    Already did that - both twentytwelve & thirteen themes were updated with the extracted files from yesterday's manual install.

    As it stands, my premium theme & child theme folder have been renamed .old and themes twentytwelve & thirteen are as per the extracted files mentioned above.

  13. esmi
    Forum Moderator
    Posted 9 months ago #

    So please switch to the default 2013 theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name.

  14. Meanderling
    Member
    Posted 9 months ago #

    Isn't changing the theme folder name to 'themename.old' the same as changing it to 'themename-old'??

    Anyway, I've done as you requested and renamed the folders 'themename-old'. I've also changed 2012 theme folder to 'twentytwelve-old' to ensure it defaults to 2013 as described (theme folders are inside wp-content/themes).

  15. esmi
    Forum Moderator
    Posted 9 months ago #

    I've done as you requested and renamed the folders 'themename-old'

    What theme folders did you rename?

  16. Meanderling
    Member
    Posted 9 months ago #

    I renamed the folder for the theme I bought and it's child theme folder, plus I renamed the twentytwelve folder to twentytwelve-old.

  17. esmi
    Forum Moderator
    Posted 9 months ago #

    Do you have an original twentythirteen folder in wp-content/themes? What version of WordPress are you running?

  18. Meanderling
    Member
    Posted 9 months ago #

    I downloaded the zip file from wordpress.org yesterday (Version 3.7.1), so everything should be as up to date as possible.

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