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Can't Access Dashboard (7 posts)

  1. nikki
    Member
    Posted 1 year ago #

    So I can view my website and it shows me that I am logged in, but If I try to access the admin login page or the dashboard or any admin functions it either just times out or says 500 server error. I haven't changed/updated anything before this happening so I'm not sure what happened.

    Any idea's or suggestions? Thanks!

  2. gaminglaptop
    Member
    Posted 1 year ago #

    the same thing also happened to me when I updated WP to the newest version.

  3. nikki
    Member
    Posted 1 year ago #

    I guess I updated recently? Maybe a week or so ago? But everything was working fine until yesterday. Have you had any luck correcting it?

  4. gaminglaptop
    Member
    Posted 1 year ago #

    No luck yet. Any help from other members will be greatly appreciated.

  5. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    @gaminglaptop Please post your own topic.

    @nikki@domesticallydelicious: Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Eleven theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

  6. nikki
    Member
    Posted 1 year ago #

    Esmi, I can't get to the dashboard page to deactivate any of the plugins or change the theme.

    I can click on other things in on my page but just won't go the the dashboard.

  7. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Try:
    - switching to the Twenty Eleven theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

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