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Can't access blog, admin panel or make changes in ftp (8 posts)

  1. mhconant
    Member
    Posted 1 year ago #

    Hi,
    I was working on my blog http://www.thingsithinkarecool.com in the wordpress admin panel. All was fine and then all of a sudden I was unable to access the blog or the admin pannel, I get this message:

    "Server error
    The website encountered an error while retrieving http://www.thingsithinkarecool.com/. It may be down for maintenance or configured incorrectly. Here are some suggestions: Reload this webpage later.
    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request."

    So I followed some direction on wordpress support forums and tried to go into my site remotely (I could) but it would not let me access the wpcontent/themes folder to revert to the default theme.

    Any suggestions?
    Thanks.

  2. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    it would not let me access the wpcontent/themes folder to revert to the default theme.

    Why not? What happened? Have you spoken to your hosts about this?

  3. mhconant
    Member
    Posted 1 year ago #

    I can log onto the server through my ftp software, but when i double click on wpcontent/themes folder I get:

    "Critical error. Could not connect to server."

    I have contacted Bluehost but no response yet. I thought the error might lie elsewhere as I was editing the stylesheets when this happened (though what I was doing should not have had this effect).

    Thanks.

  4. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    That's definitely something that Bluehost need to investigate. I've tagged this topic accordingly in the hope that Bluehost support might respond here.

  5. bhpress
    Member
    Posted 1 year ago #

    Have you checked the permissions of the wp-content/themes folders? If you have wrong permissions and try to access them with Filezilla you will get a Critical Error.

  6. Angelaalvarezv
    Member
    Posted 7 months ago #

    Hello
    I am quite lost. My mother asked me to help her with the blog for her hotel but I cannot access it. Someone else set it up and I have no clue what happened or how to fix it. I wanted to just start over but I don't know when the domain expires so I can re-buy it. I have no way of contacting the person who opened the blog in the first place and don't know how to erase, repair, change or visit. This is the link I try to use to access it
    http://www.zanduhotel.com/wp-admin/
    and when I try to view it it just shows a blank page. No message, nothing. The person who started the blog got the domains hotelzandu and zanduhotel and they redirect. I honestly have no idea what happened or what do to to fix it. Please help.
    Thank you.
    http://www.zanduhotel.com
    http://www.hotelzandu.com

    Angela

  7. jrhill7777
    Member
    Posted 7 months ago #

    Hi Angela,
    Looks like you are off to a tough start.

    I went to "whois.com" to find out where it is registered. It looks like the URL is registered with Godaddy and it was hosted with bluehost. I would start with Godaddy.com. They have a process for reclaiming your URL. Here is an article on their help desk forum (http://support.godaddy.com/help/article/4043/submitting-a-change-of-accountemail-update-form) or you can just call them (they are pretty responsive).

    Once you have the URL ownership resolved you can contact Bluehost to see how they can help with the site.

    Just a FYI, In the future you should start a new thread and not jump on an old one. You get a quick response that way.

    Jeff

  8. Angelaalvarezv
    Member
    Posted 7 months ago #

    Jeff
    Thank you so much, I will contact Godaddy right away. I thought my problem was similar to the one described by mhconant so that's why I posted on this thread, but thanks for the tip.
    I'll let you know how it goes!
    Angela

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