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Can't access admin panel (14 posts)

  1. enephoto
    Member
    Posted 1 year ago #

    I forgot my password- requested a new one and now when I try to log in all I get is blank page- how can I get this fixed???

  2. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

  3. enephoto
    Member
    Posted 1 year ago #

    that doesn't help- I input the new password and get a blank page... is there someone I can call to get this fixed?? ?

  4. enephoto
    Member
    Posted 1 year ago #

    Can I get a phone number for wordpress.org support???!

  5. kmessinger
    Volunteer Moderator
    Posted 1 year ago #

    There is no phone support for wordpress.org.
    The forum is staffed by volunteers.
    The link posted by WPyogi has different ways to reset your password.
    Your password is not here nor is it accessible by anyone except you.

  6. enephoto
    Member
    Posted 1 year ago #

    ... I am not asking how to reset my password. I am telling you- I did reset it and I did it twice- but since doing so- when I log in- it just takes me to a blank screen. I'm trying to log into my Admin site enephoto.com but when I input the recently reset password- it just goes to a blank white screen. Am I doing something wrong?

  7. wprock
    Member
    Posted 1 year ago #

    check the error log file. You will see that some error is throwing from your site. For that reason you are getting blank page.

  8. WPyogi
    Volunteer Moderator
    Posted 1 year ago #

  9. enephoto
    Member
    Posted 1 year ago #

    wprock- where do I find the error log file??

  10. wprock
    Member
    Posted 1 year ago #

    connect your FTP using FileZilla. Then you will get this file in root or wp-admin folder. Download it, open it using any editor and then check the file.

  11. enephoto
    Member
    Posted 1 year ago #

    oh! - thanks- I'll do that - It's been so long since I've had to deal with wp and my ftp

  12. wprock
    Member
    Posted 1 year ago #

    ok.take care

  13. enephoto
    Member
    Posted 1 year ago #

    didn't have time to look at this the other day- and not sure what I was looking for- I do have a file called: repair.php that is dated the same day I first reset my password... not sure what I should do now- I still can't access my admin panel- just a white screen....

  14. enephoto
    Member
    Posted 1 year ago #

    that file is in wp-admin->maint

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