Forums

Cannot upgrade/delete plugins, through wp or maually (5 posts)

  1. bigmentaldisease
    Member
    Posted 2 years ago #

    I have a problem, I cannot add/upgrade/delete plugins, either manually or through wordpress (v. 2.9.2.).

    The auto-update worked before, but recently I had my hosting company change the ownership of plugins and uploads folder to apache.

    Ever since then, wordpress asks for ftp information and then fails at upgrading plugins.

    I have searched the forums and tried a few different sugggestions but to no avail.

    From talking with the customer service rep at my hosting company, there was a problem writing to a tmp folder, but now he says that is solved after
    I added define("WP_TEMP_DIR", "/usr/local/pem/vhosts/111698/tmp/"); to wp-config.php

    The rep said:

    "This appears to have resolved the tmp folder errors, but there shouldn't be any issue with the script removing the files/folders - they're all owned by Apache and PHP is running as an Apache module.

    I'm afraid I'm not able to offer much more in the way of an explanation here - from the server side in terms of file ownership/permissions, this should be working.

    You may want to go back to the WP community forums and see if anyone else has had similar issues."

    I have tried a few different methods suggested on these forums, but still nothing.

    It wouldn't be so bad if I could at least upgrade the plugins manually.

  2. bigmentaldisease
    Member
    Posted 2 years ago #

    Sorry, meant manually.

  3. Samuel B
    moderator
    Posted 2 years ago #

    you mean you can't ftp the plugins folders to your site?
    what's the problem?

  4. bigmentaldisease
    Member
    Posted 2 years ago #

    WordPress asks for ftp information and then upgrading the plugins always fails, so I tried to install a new plugin manually through FTP program, but permission is denied. I was told that I no longer am able to use ftp to change plugins as apache is the owner.

  5. Samuel B
    moderator
    Posted 2 years ago #

    you seriously need to talk to host, then. ftp shouldn't ever be affected and they can reset the owner to do it automatically

Topic Closed

This topic has been closed to new replies.

About this Topic