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Cannot Update to 3.2 on Media Temple! (40 posts)

  1. shawnsandy05
    Member
    Posted 3 years ago #

    Media Temple is telling me that I have 5+ version of MYSQL but WordPress updater is says it is 4.1.25. Anyone else having this problems and is there a fix!!!

    thanks

  2. Upload a phpinfo page to your site. If it says MySQL 4.1.25 there, send the link to Media Temple customer service so they can see.

    To create a phpinfo page, put this line in a file called test.php (or any other name with a .php extension):

    <?php phpinfo() ?>

    After uploading it, view the page in your browser. For example: http://www.yoursite.com/test.php

    You will see all your server specs there, including PHP & MySQL version.

  3. shawnsandy05
    Member
    Posted 3 years ago #

    Just did... PHPINFO - says 5.0.32 there too!

  4. That's odd, then. I'm flagging this thread so a WP dev can have a look.

  5. esmi
    Forum Moderator
    Posted 3 years ago #

    PHP 5.0.32 isn't good enough. You need 5.2.4 or later.

    @zoonini: Might be worth removing the needs-dev flag for the time being?

  6. shawnsandy05
    Member
    Posted 3 years ago #

    The WORDPRESS install says you only need 5.0 or higher :

    You cannot update because WordPress 3.2 requires MySQL version 5.0 or higher. You are running version 4.1.25.

  7. I thought the OP was saying his phpinfo file displays the MySQL version as 5.0.32.

    shawnsandy05 - can you provide a link to your phpinfo page?

  8. shawnsandy05
    Member
    Posted 3 years ago #

    INFO: [removing link for security reasons for now - zoonini]

  9. Indeed, looks like you've got MySQL 5.0.32 running.

    I'm re-flagging this with needs-dev for now.

  10. shawnsandy05
    Member
    Posted 3 years ago #

    @zoonini Thnx, was a bit worried about that link...

    Will attempt a manual upgrade on a staging site and see what happens...

  11. shawnsandy05
    Member
    Posted 3 years ago #

    So far the manual install worked I will continue testing for errors
    @esmi download says it requires

    MySQL 5.0.15 or greater (old requirement - since WordPress 2.9 was MySQL 4.1.2 or greater)

  12. Andrew Nacin
    Lead Developer
    Posted 3 years ago #

    If necessary, submit a support request to (mt) -- they're happy to help.

  13. shawnsandy05
    Member
    Posted 3 years ago #

    @andrew : Does not seem that it is an MT problem as the manual install works so far and my database is using 5.0.32, 5.0.15 is required by WP 3.2... so I just cannot update using the WordPress auto update feature because it detects the incorrect version of MYSQL...

  14. nandorocker
    Member
    Posted 3 years ago #

    I'm on MT and having the exact same problem. It's stating that I'm running MySQL 4.1.25 but that's really the version of Debian Linux that the server is running!
    I would REALLY appreciate if someone has a solution for this, even a hack...

    Screenshots:
    http://bit.ly/mPFqy0
    http://bit.ly/ojDNnm

  15. esmi
    Forum Moderator
    Posted 3 years ago #

    As suggested above, contact Media Temple.

  16. nandorocker
    Member
    Posted 3 years ago #

    I've contacted MT but this doesn't seem to be a host problem, all previous versions of WordPress upgraded just fine. Plus, if you look at my screenshots, you'll see that WordPress is detecting the wrong number for MySQL version! It's pretty obviously a WordPress issue.

  17. sambean
    Member
    Posted 3 years ago #

    Anybody know where I can get a stable release of 3.1.4 so I can update a site that far until the 3.2 problem is fixed?

  18. MichaelH
    Member
    Posted 3 years ago #

    @sambean, click on the Download tab at the top of this page, then click on Release Archive on the left menu.

  19. shawnsandy05
    Member
    Posted 3 years ago #

    I got it to run on two MT sites with the mysql version error using the manual upgrade for safety instead of deleting the two folders just rename them see the instruction in the link below.

    manual update instruction: http://codex.wordpress.org/Upgrading_WordPress

  20. sambean
    Member
    Posted 3 years ago #

    MT has 3.2 set up as a One Click install along with 3.1.4. They are running MySQL 5.0.32 so it is definitely a problem with how WordPress detects MySQL.

  21. hifidesign
    Member
    Posted 3 years ago #

    Set up a support request with MT to get access to their MySQL update tool. They'll try to talk you into starting a new (gs) service, which is just nuts, but ignore that. It will upgrade you to MySQL 5.1.x and then the WP 3.2 update will finish.

    It should be noted that one of the Core devs saw my Twitter exchange with MT support and wholeheartedly dismissed the possibility that their MySQL version checking was wrong. I'm not sure who to believe, but the other weird thing that happened was that the MT support rep who was helping me told me I was running MySQL 4-point-whatever. I sent them a screenshot from phpMyAdmin indicating the contrary and "upon further investigation" they then said I was running MySQL 5.0. I have my suspicions about how MT may be handling MySQL server/client versioning and it's my theory that this is the root of the problem. They were helpful enough getting it resolved (and I must add that contacting them via Twitter and then going through the standard ticketing system speeds turnaround on resolutions dramatically).

  22. sambean
    Member
    Posted 3 years ago #

    Did you use the MySQL update tool provided by MT? They have sent it to me, but I am skittish about the database warnings. And the "there is no going back" warning. I have a bunch of sites and backing up all the databases and then having to reinstall all of them if there is a problem is a bit daunting. The link they sent me is to update to MySQL 5.1.26.

  23. shawnsandy05
    Member
    Posted 3 years ago #

    This is getting really interesting.... I have just sent out a support request, and I'm awaiting a response I can tell you I'm not really happy with MT they are a $20.00 a mth service I do not expect these problems / issues from a $5.00 mthly host..

  24. jedsundwall
    Member
    Posted 3 years ago #

    I'm having the same problem as nandorocker. I'm running MySQL 5.0.32 on our MediaTemple gridserver, but WordPress doesn't seem to recognize it. I've done a manual upgrade to 3.2 to try to solve it, but no luck.

  25. nandorocker
    Member
    Posted 3 years ago #

    Just to follow up. MT got back to me with the upgrade link. Turns out I did have an old MySQL version (4.1.25), in spite of what PhpMyAdmin said (which is weird).

    I clicked the link, upgraded the database and in about 30min everything was a-OK. Didn't seem to affect my WP install negatively, and then I was able to upgrade seamlessly..

  26. shawnsandy05
    Member
    Posted 3 years ago #

    I'm going to start testing another provider and move most of my sites over, MT is a bit too ridiculous.... I'm looking at west host recommended by Yoast http://yoast.com/articles/wordpress-hosting/ . I've been with MT since 2008 and I'm simply tooo tired now....

  27. Samuel Wood (Otto)
    Tech Ninja
    Posted 3 years ago #

    It is possible that phpMyAdmin is mistaken about the version for some reason.

    WordPress's system is asking the mySQL server directly for it's version number. So the "4.1.25" isn't coming from WordPress, it's coming from the mySQL server itself. So it can't be wrong, exactly. I mean, it would know, right?

  28. hifidesign
    Member
    Posted 3 years ago #

    @sambean: Yes, I used the MT database upgrade utility. The caveat is that I use WP db-manager to carry out backups twice a week and I can rebuild any of my WP sites from scratch with a DB file and my design files within 15-30 min if needed. Luckily, it didn't come to that. The more I look through phpMyAdmin, the more I'm convinced that the MySQL server version is what is causing issues on MT hosting — our client versions are showing 5+, but the server version being stuck at 4 has to be at the heart of this.

  29. shawnsandy05
    Member
    Posted 3 years ago #

    Anyone using multisite.. I did the upgrade and sites using multisite crashed.. those without worked, I had to delete the multisite configs to get the upgrade working....

    I think MT knows the problem exist on their side!!!

  30. sstruemph
    Member
    Posted 3 years ago #

    Any new information on this? I use MediaTemple also and am unable to update to 3.2. Getting the same message "You are running version 4.1.25."

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