• We are unable to access our wordpress site for our business. We were able to access it a week ago and have changed nothing since then. All of a sudden our passwords don’t work. We try to reset them but it apparently sends it to an unknown email because we don’t get those emails. I have reset the passwords using PHP myadmin but it still will not let us login. Don’t know what else to try. I’m beginning to think our account has been compromised or maybe wordpress blocked it or something like that. Please help.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Here below is a link to methods to reset the WordPress password. (One of them is how to do it from PHPMyAdmin, but in the same page, there are also a few other alternative methods to reset the password)

    Resetting Your Password

    Will you let me know if these instructions let you reset the pw?

    Thread Starter sbsuonline

    (@sbsuonline)

    I have tried resetting with PHPMyAdmin but it still wont let me login even with my reset password.

    Hi sbsuonline,

    How are you resetting the password? Are you using MD5 to hash your password correctly? My bet is you just typed a plain text password via phpmyadmin like “mypassword123” instead of a properly hashed password like “$P$ByhpRc.4IHFy.oz89I5NuxlFpVfEd8”.

    Evan

    This site is down at the moment, but when It comes back up this is a very helpful link walking you through the processes of correctly resetting and using MD5 to hash your password via phpmyadmin.

    http://www.wpbeginner.com/beginners-guide/how-to-reset-a-wordpress-password-from-phpmyadmin/

    Thread Starter sbsuonline

    (@sbsuonline)

    I did use MD5 to hash the password. I don’t think the problem is with PHPMyAdmin. I just can’t login and nothing is working with all the resets that I’ve tried. I never get the email they send out and resetting it manually in PHPMyAdmin still does not let me in. I just really want to get a hold of a WordPress support person to see if they can send a reset to my acatual e-mail. I don’t know what e-mail they are sending to right now.

    @sbsuonline In the same page from the link I pasted before, there are some other methods other than via PHPMyAdmin, to reset the password. One is called “Through FTP” and one is called “Using the Emergency Password Reset Script”

    Did you try these methods? If so, what happened? If not, why not?

    Are you running a wordpress.com hosted installation, or a wordpress.org self-hosted installation?

    I just really want to get a hold of a WordPress support person

    These forums are the only support WordPress.ORG offers.

    BlueHost has been having problems today…I’d guess that’s where the problem is.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Cannot Login, Is the account compromised?’ is closed to new replies.