WordPress.org

Ready to get started?Download WordPress

Forums

Cannot Log In After Newest WP Upgrade (7 posts)

  1. MassageToolbox
    Member
    Posted 1 year ago #

    A week or so ago, I did the upgrade as required in my dashboard, and when I got ready to write something there was a box on the screen which stated:

    1.)

    "WordPress Database Update Required
    Before we send you on your way, we have to update your database to the newest version.
    The update process may take a little while, so please be patient.
    Update WordPress Database"

    I pushed the "Update WordPress Database" button as it required and the box then said:

    2.)

    "WordPress Database Update Required
    WordPress has been updated!
    Before we send you on your way, we have to update your database to the newest version.
    The update process may take a little while, so please be patient.
    Update WordPress Database"

    I pushed the "Update WordPress Database" again, and still nothing happened.

    Since that time, every time I try to log in, I get the same screen:

    3.)

    "WordPress Database Update Required
    WordPress has been updated!
    Before we send you on your way, we have to update your database to the newest version.
    The update process may take a little while, so please be patient.
    Update WordPress Database"

    My word press page seems to have been rendered useless - no ability to get to the dashboard.

    Now, there have been a few occasions when I can click on the "go back arrow" in my browser and get to my page (seeing it as if I had logged in - with the "Private" posts showing on my screen), but I cannot get to the dashboard at this point. I can only see the dashboard dropdown menu when I can back into it, as noted. But, I can't got to that page every time. If I click on the Dashboard drop down at that point, it takes me back to: http://www.massagetoolbox.com/wp-admin/upgrade.php?_wp_http_referer=%2Fwp-admin%2F (which is the "WordPress Database Update Required" page).

    I think I was able to clean the cache. I assume I am using WP 3.42... but to be honest, I am not very technical so I don't know.

    Is there any way you can help me resolve this issue?

    Thanks.

    http://www.massagetoolbox.com

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Try:
    - switching to the Twenty Eleven theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

    - running the upgrade manually via wp-admin/upgrade.php

  3. MassageToolbox
    Member
    Posted 1 year ago #

    Thanks for your response, but I can't get "inside WP" in order to switch out any themes, etc.

    I also don't know anything about SQL to be able to use the phpMyAdmin or how to work with my WordPress webhost to use the FTP.

    I apologize, but I am pretty much clueless, which is why I chose WordPress in the first place.

    Thanks in advance.

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    Please re-read my post above. None of the suggestions I made require you to login to your WordPress dashboard.

  5. MassageToolbox
    Member
    Posted 1 year ago #

    Thanks so much for continuing to reply to my post. At this point I did read your post above (a number of times and looked at the links). It probably all sounds very sinmple to you, but I guess I don't know enough about computers to understand what you are saying...

    1.Try:
    - switching to the Twenty Eleven theme by renaming your current theme's folder inside wp
    -content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

    - running the upgrade manually via wp-admin/upgrade.php

    Suggestion 1 says "inside wp".
    Suggestion 2 says FTP, which I have no idea how to work, even with your link.
    Suggestion 3 says phpMyAdmin, which I looked up but still don't have a clue how to get into
    Suggestion 4 says to run manually, except for the wp folder, which I don't understand, and have no idea how to do by leaving any folders out of the mix. ---- * When I try to go to the "wp-admin/upgrade.php" link you provided, it throws me over to the following google page: http://www.google.com/search?q=wp-admin%2Fupgrade.php&rls=com.microsoft:en-us:IE-Address&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7ADFA_enUS462

    Do you happen to have any other suggestions?

    And, do you know how to get in touch with the WordPress team?

    Thanks in advance! :)

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    There is no "WordPress team" for you to contact. WordPress is free software and these free, volunteer-staffed, forums are the only support available unless you want to hire someone.

    Suggestion 1 says "inside wp".

    No - it says "inside wp-content/themes".

    Suggestion 2

    Please see the FTP link I posted above.

    Suggestion 3 says phpMyAdmin

    This is database management software offered by your hosts. Try asking them how you can access it.

  7. MassageToolbox
    Member
    Posted 1 year ago #

    Great news... this was resolved by:

    My bluehost account support team (which I contacted through a live web-chat) increased my memory limit to 128M.

    I was told: "The error showed the amount of memory being attempted to be used was 67M and it was set to 64M.
    If your site causes performance hits" (due to the new increase) "on our server, we will let you know, but 128M of memory should not be an issue."

    As soon as they re-set the memory use, WordPress let me right back into my dashboard.

    Thanks so much for your help esmi. If you had not written back, I would have taken even longer to attempt to contact the webhost.

    :)

Topic Closed

This topic has been closed to new replies.

About this Topic