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Easy Instagram
Cannot get sidebar widget to work (2 posts)

  1. ingi88
    Member
    Posted 1 year ago #

    Hello,
    I posted previously about having problems getting the sidebar widget to work (details of that conversation listed below). I have tried both of the suggestions in the closed thread and neither helped.

    The admin screen is fully filled out as detailed in the screenshots- with no errors.

    My website is defined to work with http://www. which is matched in the Easy Instagram settings. My website is http://www.thenookbook.com.au

    Do you have any other work-arounds? Is it possible that my sidebar CSS is overriding the plugin?
    Thanks,
    Ingrid

    ingi88
    Member
    Posted 4 months ago #

    Hello,
    I have installed everything easily in the back end according to your instructions but nothing appears in the front end sidebar of my website http://www.thenookbook.com.au

    Is it possible that something in my site settings or CMS is blocking the widget?
    Thank you for your help,
    Ingrid

    http://wordpress.org/extend/plugins/easy-instagram/

    VeloMedia
    Member
    Plugin Author
    Posted 3 months ago #

    Hello,

    Sorry for the delay, and for this question, but we have to ask, if your admin screen looks fully filled out like our screen captures on:
    http://wordpress.org/extend/plugins/easy-instagram/screenshots/

    Do you see any errors on the admin side of your site?

    Thank you,
    VeloMedia

    PS, We did just post an update today, please make sure you have the latest version..

    VeloMedia
    Member
    Plugin Author
    Posted 3 months ago #

    Another possibility is that, the classic case of www vs. no www in the configuration. The Instagram application information from them is defined with the www prefix, and it possable that your site might be defined without it (under General Settings, WordPress Address and Site Address).

    Please change the Instagram settings in both Instagram App Page and Application Redirect URI under plugin settings.

    Hope this helps.

    VeloMedia
    Member
    Plugin Author
    Posted 2 months ago #

    Closing this due to no follow ups, please feel free to start a new thread.

  2. VeloMedia
    Member
    Plugin Author

    Posted 1 year ago #

    Hello Ingrid,

    Thank you for opening a new ticket and including our previous responses. This definitely helps in deciding where to look next. We certainly want to continue to support you, and at this point we think that a deeper look into your site's configuration is necessary. If you would be willing to provide us with a login to your site, please message us privately through the contact form on our website...

    http://www.velomedia.com/contact/

    ...choose the form "Contact Us" and direct your message to "Plugin Support," and we'll pick up from there.

    Best,

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