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Form Generator for WordPress
Cannot edit forms (5 posts)

  1. kellynguyen404
    Member
    Posted 4 months ago #

    Hello,

    this plugin was workign great, until I tried to edit one of my forms and the editing area was blank when I tried to use it. Is there a way I can resolve this? The website I am working on is kirawillis.com. Thank you.

    Best Regards,

    Kelly

    http://wordpress.org/plugins/form-generator-powered-by-jotform/

  2. tmontg1
    Member
    Plugin Author

    Posted 4 months ago #

    Hi Kelly,

    Sorry for the slow response. Just clear your browsers cache and it will solve the issue. You'll be able to edit the forms.

    Trevor

  3. streettb
    Member
    Posted 3 months ago #

    Hi Tmontg1,

    I'm having the same issue as the original poster. I've cleared my cache and tried FF, Chrome, and IE and to no avail. I cannot edit forms that have been already created nor can I create new forms in the editor. I'm using WordPress 3.8.

  4. tmontg1
    Member
    Plugin Author

    Posted 3 months ago #

    I reached out to JotForm support about this and they said that users must be logged into JotForm while using the plugin or some features won't work.

    Please verify you're logged in to Jotform while making edits. You can login to JotForm via the plugin. If things still aren't working double check by going to the jotform website, logging in, then going back to the WordPress plugin.

    If you don't mind, report your findings here after giving it a shot.

  5. streettb
    Member
    Posted 3 months ago #

    Yes, that did the trick - I didn't know that one needed to be signed into jotform in order to edit forms.

    Thanks!

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