Cannot Approve Comments from Dashboard

  • Immelody

    (@immelody)


    11 years, 2 months ago

    I have had this issue for a very long time and have recently attempted to revamp my site, so re-attempting to solve this problem.

    Currently, when I approve comments from the dashboard or edit-comments.php, it says its approved, then within a few seconds becomes unapproved.

    In the past, I did remove all plugins, and it still occurred. Going by old threads, I can tell you that my host uses PHP 5. I can tell you I’ve attempted the not being emailed with comments, and that doesn’t fix the problem. I re-uploaded class-phpmailer.php and class-smtp.php as another suggestion says. I have changed computers and browsers, so it’s not that. The PHP error log comes up clean.

    I can tell you if I go to the individual comment, I can approve it. When I get the email to approve it, I can use the link it gives. I also have the Android app, and it approves just fine.

    Hoping to get this fixed so I can stop using the work arounds I’ve been doing for the past few years.

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  • Moderator t-p

    (@t-p)

    11 years, 2 months ago

    it says its approved, then within a few seconds becomes unapproved.

    Perhaps a cache issue?

    -deactivating ALL plugins (yes, all) temporarily to narrow down the problem. If the problem goes away, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or phpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive). If applicible, also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old

    – To rule out any theme-specific issue, try switching to the unedited default Twenty Twelve theme for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides.

Viewing 1 replies (of 1 total)
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