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[resolved] Cannot access new themes (35 posts)

  1. cirocandia
    Member
    Posted 4 years ago #

    Hi there

    Just opened my first wordpress account, which is being hosted via bluehost. I've been trying to change the theme but everytime I try to do a theme search I get the error message 'an unknown error occurred'. It also happens if I click on 'featured', 'newest' etc tabs.

    I set wordpress up using simplescripts on bluehost. Is there something I need to set up elsewhere in bluehost?

    Many thanks.

  2. allstar18
    Member
    Posted 4 years ago #

    Having the exact same problem here - different hosting company but I can't search for new themes just like the above poster.

  3. Roy
    Member
    Posted 4 years ago #

    Don't know what's up, but I think it might be that your host disallows some functions. Are there other functions in the dashboard that give you this message? Adding plugins, activating Akismet, do the widgets that give you WP news work?
    Of course you can always search for another theme manually:
    http://wordpress.org/extend/themes/
    And add them manually:
    http://codex.wordpress.org/Using_Themes

  4. vukko
    Member
    Posted 4 years ago #

    I have the same problem on a fresh install of 2.9.2 on a Linux host. I do have other older versions installed and they seem to be able to load the themes.

  5. vukko
    Member
    Posted 4 years ago #

    Ok so I add
    define('WP_DEBUG', true);
    into wp-config.php and see the following:
    Notice: unserialize() [function.unserialize]: Error at offset 0 of 401 bytes in /var/www/virtual/xxxxx/wordpress/wp-admin/includes/theme-install.php on line 59

    Looking at that file around line 59 I see that the remote host for the themes API is 'http://api.wordpress.org/themes/info/1.0/' which I put into a browser and subsequently receive a 503 Server Busy error.
    I suspect then that this will be a temporary problem.

  6. cirocandia
    Member
    Posted 4 years ago #

    Thanks for your replies.

    I am able to install plugins without any problems whatsoever, going directly through the wordpress dashboard. I am hoping that this is a temporary problem, but if anyone else can work it out it will be greatly appreciated.

    In the meantime I will attempt to add some themes manually!

  7. angeladenson
    Member
    Posted 4 years ago #

    I am having the same problem with a brand new install and tested all my websites (5+). This needs immediate resolution. I can't even see any themes to install. Any suggestions for work-arounds?

  8. esmi
    Forum Moderator
    Posted 4 years ago #

  9. cirocandia
    Member
    Posted 4 years ago #

    The manual option is working fine for me so I also recommend doing it that way for now.

  10. Drew
    Member
    Posted 4 years ago #

    I can do the manual process, but I've got a half-dozen clients I set up in the past week who are playing around, setting things up. Is there anywhere I can get a status so I can tell them when they can start trying out themes again?

  11. panterrasbox
    Member
    Posted 4 years ago #

    Yep, I started getting the same error tonight also. Yesterday I installed a new site with no problem. But tonight I am getting the unknown error on one I just installed a few minutes ago when trying to search for themes via the wp dashboard.

  12. jtbaxt
    Member
    Posted 4 years ago #

    Same here on a new install - Moderator pointed me to this thread however this doesn't solve the problem. The problem is that when you try to search themes using any method - no themes display at all and you simply get the error message. Please fix this WordPress.

  13. ankitjain23
    Member
    Posted 4 years ago #

    new install is giving same error to me

  14. mrmist
    Forum Janitor
    Posted 4 years ago #

    Since this is a server-side issue it would affect any searches until the issue is resolved at the API side. I've logged a trac error as can't think of any other way to get it sorted quickly.

    http://core.trac.wordpress.org/ticket/13737

  15. beeza
    Member
    Posted 4 years ago #

    Yes Moderator pointed to this thread, what was the point in doing that? It does not explain the problem! I have five wordpress installed on different url databases, I have had them runnning for a few years, and I have been able to search for new themes and install automatically!

    But for some reason it now says unknown error! Why does WordPress not bother to explain why this is! It would be very nice if someone took the time to say why this is!

  16. beeza
    Member
    Posted 4 years ago #

    Again I just tried the new theme search and install function about two minutes ago. But the Error message still comes up! Hmmm !!

  17. mrmist
    Forum Janitor
    Posted 4 years ago #

    It won't work until the API site is "less busy" or whatever config element needs changing to allow more connections is changed. So if you try again later it might work.

  18. vbsfipb
    Member
    Posted 4 years ago #

    Great content management program ..... but a theme outage for such a long time is real black eye? Hope it's fixed soon?

  19. cathib
    Member
    Posted 4 years ago #

    I have several wp sites and have recently upgraded most to the latest version. All was working fine with themes a couple of days ago but today I am having the same error as everyone above. Tried reinstalling WP but no joy.

    I can manually upload-install-activate themes but can't search and use ones via WP. The search options don't even appear when you click on Add New Theme - Clicking on Featured - New and Recently Updated also doesn't work.

    Thanks for logging the trac error mrmist hopefully they fix it soon.

  20. renekurt
    Member
    Posted 4 years ago #

    Greetings from the Galapagos Islands

    Since Friday June 4 I am unable to change themes without getting the 'an unknown error occurred'. I used simplescripts on bluehost to upload. I have 3 blogs and all were setup the same way.

    Is this a bluehost problem or wp one? Do I check with them or just wait and see?

    As I am new at this, is there another way to preview the template before uploading them manually?

    thank you

  21. vbsfipb
    Member
    Posted 4 years ago #

    My Host "Godaddy" reports it's a WP server issue.

  22. ambranhunt
    Member
    Posted 4 years ago #

    Hostgator states it is a WP problem too-It would be nice if we could get an e-mail or something that says when they might have it up and running again! This has been a major headache for me I thought I did some bad coding that affected my whole cPanel!

    I almost switched everything to html this morning!!!!

  23. AndyMalaga
    Member
    Posted 4 years ago #

    The same problem with themes since yerterday (not with plugins).

    I have try a fresh installation but the same problem, so the issue is not mine.

    I like this option to automatic install of themes, I'd like to know when it will be available again, thanks.

  24. Drew
    Member
    Posted 4 years ago #

    @mrmist -- you are DA MAN! It's fixed now. I'll have to keep a link to trac in the future.

  25. Joseph Scott
    Member
    Posted 4 years ago #

    This should be fixed now, my tests are working at least.

    I'd like to get confirmation from a few others that this has been resolved.

  26. renekurt
    Member
    Posted 4 years ago #

    Here on the Galapagos Islands it seems working. Thank you

  27. camoreno
    Member
    Posted 4 years ago #

    I'm not sure if it's resolved for me or not. It looked as though I could finally select my theme and install it, but once I did and then went to set it up, I received this message: "You do not have sufficient permissions to access this page."

    What is that? and most importantly, how do I clear it so that I can continue to set up my theme?

    Thanks to anyone who can tell me a fix for this!

  28. camoreno
    Member
    Posted 4 years ago #

    @mrmist

    After I installed my theme this morning (which was on the third site I set up this morning - the first two worked just fine using the exact same theme) and went to set it up, I received this message: "You do not have sufficient permissions to access this page."

    What is that? and most importantly, how do I clear it so that I can continue to set up my theme?

  29. cirocandia
    Member
    Posted 4 years ago #

    Mine is working now!

  30. beeza
    Member
    Posted 4 years ago #

    Hooray yes seems like its ok now..

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