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[resolved] Cannot access dashboard after recent upgrade (14 posts)

  1. socgrrrl
    Member
    Posted 1 year ago #

    Hello,
    I just upgraded to the latest version of WP and now I cannot access my dashboard. When I try to do so, I receive a 404 Error not found. What gives? How can I fix this?
    Thanks.

  2. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Try:
    - switching to the Twenty Eleven theme by renaming your current theme's folder inside wp-content/themes and adding "-old" to the end of the folder name using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

    - running the upgrade manually via wp-admin/upgrade.php

  3. socgrrrl
    Member
    Posted 1 year ago #

    I cannot upgrade manually b/c every time I try to access anything (plugins upgrade) I get a 404 error.
    godaddy is my host. this happened last time I upgraded but I don't recall how I remedied the issue.
    I'll try the re-uploading suggestion first.

  4. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Try following all of the steps in the order posted above.

  5. socgrrrl
    Member
    Posted 1 year ago #

    I would, but, I'm technologically challenged and don't know how to do all those steps.
    I don't know PHP either.

  6. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    You don't need to know how to use PHP. If you cannot manage these steps yourself, perhaps you need to consider hiring someone to sort this out for you.

  7. socgrrrl
    Member
    Posted 1 year ago #

    I didn't think my question warranted such a response.

    But thanks anyway.

  8. ashish960
    Member
    Posted 1 year ago #

    I can do this for you :) Mail me on [ redacted, support is offered via the forum and not email ] with your FTP / MySQL & site credentials...

  9. @ashish960 Please refrain from asking people to email you their credentials. That is strongly discouraged and no one should share sensitive access like that with just anyone.

  10. Brandon Kraft
    Happiness Engineer
    Posted 1 year ago #

    socgrrrl - I noticed you had this issue a few months ago when upgrading to 3.4. How did that get resolved then?

    It's surprising to me that this happened twice on upgrades.

  11. socgrrrl
    Member
    Posted 1 year ago #

    Not really surprising, b/c at that time several other people started similar threads detailing the same problem. It was a known issue, which made me think there was a bug in the upgrade. And recently the same issue happened again (when all I did was select the "upgrade" button on my dashboard). Not sure if the problem lies with WP or my host.
    Regardless, I'm resolving it. Thanks.

  12. socgrrrl
    Member
    Posted 1 year ago #

    if you do a google search, users have had this issue since 2007.

  13. Brandon Kraft
    Happiness Engineer
    Posted 1 year ago #

    Well, surprising in that I haven't seen it occur multiple times on the same install while upgrading in managing a few dozen installs of WordPress.

    Who is your host? All providers are not equal. This happening multiple times for you tells me that it is likely an issue with hosting.

    Glad you're able to resolve the issue.

  14. Anfransua
    Member
    Posted 1 year ago #

    I am having the same issue. Just upgraded WP this morning and now I cannot access the dashboard. I also use godaddy for my host. How did you get this resolved?

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