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Cannot Access Dashboard (6 posts)

  1. normanhartley
    Member
    Posted 6 months ago #

    when I try to access my dashboard I get this error message

    Fatal error: fatal flex scanner internal error--end of buffer missed in /home/normanha/public_html/wp-includes/functions.php on line 1394

    Can anyone help please

    my website is http://normanhartleybooks.com

  2. Tara
    Member
    Posted 6 months ago #

    May be that file (and perhaps others) are not complete for some reason.

    Try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    - BTW, always backup everything (including your database) before doing any actions, just in case.

  3. Keith Driscoll
    Member
    Posted 6 months ago #

    Did you change or update anything just prior to this happening? Is this a new install?

  4. normanhartley
    Member
    Posted 6 months ago #

    Tara Thanks for taking the trouble to reply. Your answer looks promising but I am not very tech-savvy. Have you time to explain it a bit more simply. Bear in mind that I can't access the dashboard and I'm not sure how to manipulate WordPress without it. Regards Norman

  5. normanhartley
    Member
    Posted 6 months ago #

    Keith No I didn't change or update anything. The only activity was that I tried out some of the new themes (in particular twenty-thirteen) but did not finally install any. It is not a new install. The site has been up and running for more than a year, without previous problems. Regards Norman

  6. Tara
    Member
    Posted 6 months ago #

    Try:
    - deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    If you can't get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides.

    - switching to the unedited default, core-bundled Theme (such as Twenty Twelve, Twenty Thirteen or Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue.
    If you don't have access to your admin area, you can switch to the default theme by renaming your current theme's folder in wp-content/themes and adding "-old" to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    - If the above troubleshooting steps fail to resolve the issue, try manually re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    - BTW, always backup everything (including your database) before doing any actions, just in case.

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