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[resolved] Cancelling paypal subscriptions when a user cancels their account (3 posts)

  1. gazatkins2002
    Member
    Posted 1 year ago #

    Hi,

    When a user on my site cancels their recurring subscription, it closes their account on the site. However, the recurring payment set up with PayPal is not automatically cancelled.

    Is there a way to set this up so it automatically actions?

    Thanks

    http://wordpress.org/extend/plugins/membership/

  2. ellbristow
    WPMU DEV Support Staff
    Posted 1 year ago #

    Hi @gazatkins2002,

    The plugin is supposed to automatically cancel the subscription. If it's not there could be a bug.

    I'm going to forward this to the developer as a bug report for him to have a look at this for you.

  3. ellbristow
    WPMU DEV Support Staff
    Posted 1 year ago #

    I see that this exact same question has been asked on our own forum at http://premium.wpmudev.org/forums/topic/cancelling-paypal-subscriptions-when-a-user-cancels-their-account#post-456951. I presume this your account with us?

    This thread is already being addressed, and if you are not using the Lite version of the plugin, the wordpress forums are the wrong place for your question.

    To save any confusion, could you please mark this thread as resolved and we'll address this via our own forum on our site.

    Thanks!

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