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Cancelled subscriptions via PayPal still have access (2 posts)

  1. sccr410
    Member
    Posted 2 months ago #

    Users that cancel their subscription in their PayPal account still have access to our site. Not sure how to resolve this. We are using PayPal Express.

    https://wordpress.org/plugins/paid-memberships-pro/

  2. messica
    Member
    Plugin Author

    Posted 2 months ago #

    Hey there,

    The first thing to do is make sure you have the correct PayPal information entered under Memberships > Payment Settings and that you have your IPN handler configured correctly at PayPal.

    You can then debug the IPN handler and have it send an email to your WordPress admin every time PayPal sends an IPN (such as when a user cancels). Add this to your functions.php or customization plugin:
    define('PMPRO_IPN_DEBUG', true);

    Hope that helps!

    Thanks,
    Jess

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