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Can not upload to the media gallery (14 posts)

  1. terryrook
    Member
    Posted 9 months ago #

    My client has been having problems uploading to the media gallery. It works for a while then stops. I can not replicate this issue. I tried everything. Changed themes, deactivated plugins, did a clean install with no plugins, changed host. Nothing worked. I tried login in as him, I still could not replicate the issue.

    My client uses a MAC from different locations with the same intermittent error using different ISP's. I was running out of ideas. Then I got him to login as me as all is fine!!

    We are both administrators but I am the original administrator so I have the first ID. Is this the only difference?

    How can I give him the same permissions as me? Should I change the ID in the database?

    Really happy that I have found the cause of the issue but would like to fix it.

    Any help, yes please

  2. leejosepho
    Member
    Posted 9 months ago #

    My limited experience with changing user accounts via phpMyAdmin suggests not doing anything there. However, you might try making a new account to see whether it acts like yours.

  3. terryrook
    Member
    Posted 9 months ago #

    Thanks Lee

    It was a red herring, the media gallery stopped uploading after a bit. I think its a client side issue, something to do with the security settings on the MAC. Has anyone else experienced a similar issue. Any thoughts much appreciated

  4. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    There aren't any known Mac specific issues - what browser is your client using?

  5. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    Have you tried creating a new user account for him?

  6. terryrook
    Member
    Posted 9 months ago #

    He is using Safari.

    He logged in as me and it worked for a bit. I rewrote the post as this one is a bit misleading as I thought the issue was fixed. Happy for you to delete this post and keep the new one. ta WPyogi

  7. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    It's best to stick with one thread so volunteers here know what has already been said and done - I've retrieved your deleted post - copied here:

    My client has problems when uploading using his MAC. Both the flash uploader and the browser uploader stop uploading. The problem seems to be intermittent and I can't replicate the issue on a PC.

    I deactivated the plugins, changed template, did a clean install with no plugins and changed host. I have asked the client to reinstall Flash player but I don't think this is the issue as the browser uploader also gets stuck. Having read some old posts I think it could be down to the operating system of the MAC.

    I am completely stuck so please can someone help, even if it's to say I have the same problem :)

    Turns out that it may be quite relevant - flash can no longer be uploaded as a security measure as of WP3.6 - so if the issue is only with flash, that would be why.

    If it's not just flash, has he tried another browser?

  8. terryrook
    Member
    Posted 9 months ago #

    Thanks WPyogi sorry again for the duplication and thanks for retrieving the post.

    When I say the flash uploader I'm talking about using the multi uploader which I thought was Flash based. It is recommended to update your Flash Player if you have problems with the media gallery: http://wordpress.org/support/topic/25-imagemedia-uploader-problems?replies=1

    The client is not uploading Flash, sorry for any confusion on my part.

    No he hasn't used another browser I will ask him to try, but having read some older posts I think it's down to a MAC operating thing.

    Ta

  9. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    I can assure you that millions of users (including me) use Macs with no problem whatsoever :).

    Do you know what OS version he's using?

  10. terryrook
    Member
    Posted 9 months ago #

    That's what I originally thought, but having tried most of the obvious I am running out of ideas. It works on his MAC at the studio but not at home which is where he wants to update from. Well it works for a bit them stops.

    I will check which OS it is but I know the home MAC is older. Sorry I know nothing about MACs.

    Are there any security settings on a MAC or Safari that would block him.

    What browser would you recommend on a MAC other than Safari, Fire Fox?

    I am sure it is not host related. I got the host company to look through the logs and nothing showed up. Also I did a clean install at another host company.

    I have read an old post saying something similar about a Mac with OS X

    It's very frustrating as I can not replicate the issue.

  11. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    It works on his MAC at the studio but not at home

    Are those different machines? Who is his home ISP? Has he reset the modem/router and flushed the DNS on the bad-acting machine?

    I'd use Firefox or Chrome.

    I would not pay much attention to old posts - WP has changed, OSX has changed, his situation is entirely unique, etc.

  12. terryrook
    Member
    Posted 9 months ago #

    Yes different machines. His ISP is Virgin, same as me, BT at his studio so there is a slight difference there.

    If you think flushing his DNS might help I will ask him to try. Is this done in the same way on a MAC? On a PC you type ipconfig/flushdns into the MS DOS prompt.

    The funny thing is I am thinking of being a MAC book pro :)

    Thanks for the point on old posts

  13. WPyogi
    Volunteer Moderator
    Posted 9 months ago #

    This seems to be relevant:

    http://support.apple.com/kb/HT5343

    Hard to say with something like this - so many variables... Any chance he can try another machine on the same network/ISP?

    Really, as I'm sure you know, the only way to sort these kinds of things out is by process of elimination - and when they are intermittent, that gets harder :( .

    BTW, go for the MBP - this isn't typical :).

  14. terryrook
    Member
    Posted 9 months ago #

    Thanks for the help

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