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can not change header (5 posts)

  1. raindodger
    Member
    Posted 1 year ago #

    Hello, I'm new to wordpress.
    Right now I get error messages when I try to change the header, background, and theme options.
    from the dashboard I click Appearance>Theme options, and get the error ( can not load options-framework)
    If I click Appearance>background I get - (Cannot load custom-background.)
    If I click Appearance>header I get - (Cannot load custom-header.)

  2. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    That sounds like a theme issue. Where did you download this theme from?

  3. raindodger
    Member
    Posted 1 year ago #

    Its a music theme from organic themes. Theme forest
    I have talked with them and with my host, and they both think
    its a wordpress issue,
    I have tried other wordpress themes and have the same problem.

  4. esmi
    Theme Diva & Forum Moderator
    Posted 1 year ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Eleven theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

  5. raindodger
    Member
    Posted 1 year ago #

    Thanks, re-uploaded everything and I am in business

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