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can anyone help me restore my user file from a back up please? (13 posts)

  1. jane_1
    Member
    Posted 2 years ago #

    can anyone please help me, i was hacked by Hmei7 and for three days now, ive been reading and trying everything i can to fix my blog myself, my host hasnt responded to my plea of help,

    i ended up deleting the blog off, then re installed it and imported a back up i had, only problem is some things are missing, i am now the only user, (i had lots if users/members)
    also my links pages and catogories are missing, i can cope with that but really want to restore my users,

    ive downloaded some programs and extracted 2 different back ups i have, it did uncompress them but i cant see a file with my users in the folder, can anyone help? id really appriciate it
    thanks jane

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    i cant see a file with my users in the folder

    Your users are/were stored in your database.

  3. jane_1
    Member
    Posted 2 years ago #

    thanks for replying, does that mean i will have to restore a whole site back up to get them back? or does that mean ive lost them forever?

    when i moved hosts a few months ago i made a new blog and uploaded my back up into it and all the members were there and it was okay that time, so i dont understand how by doing the same thing its not working this time,

    my data base says im the only user when i go into my php admin.

    thanks for your help regards jane

  4. esmi
    Forum Moderator
    Posted 2 years ago #

    You may have lost them forever, I'm afraid. I can only guess that the database backup that you used this time was pretty old and taken before you had these additional users.

  5. jane_1
    Member
    Posted 2 years ago #

    no the back ups are just 5 weeks old, im sure theres something im doing wrong

  6. esmi
    Forum Moderator
    Posted 2 years ago #

    Have you examined the contents of the wp_users table in your .sql backup file using a plain text editor?

  7. jane_1
    Member
    Posted 2 years ago #

    yes theres just one user, me!

  8. esmi
    Forum Moderator
    Posted 2 years ago #

    So it sounds like you picked up an old db backup. Or those users were deleted from your site before you made that backup.

  9. jane_1
    Member
    Posted 2 years ago #

    i do have an even older back up is there anyway i can upload certian files from that only? in hope of regaining my useresm so as i dont lose newer posts and comments?, it is just a word press back up and not an entire website back up

  10. esmi
    Forum Moderator
    Posted 2 years ago #

    Uploading just the wp_user table isn't really an option, I'm afraid. The tables in the WP database inter-relate. So as one table is updated, another may also get updated. With users, it's the wp_usermeta table. Put it this way - I wouldn't like to try doing it.

    Are these users just subscribers or so they have some other role? Authors, perhaps?

  11. jane_1
    Member
    Posted 2 years ago #

    thanks for your help, im going to go through the whole thing again tomorrow, i will delete it off and try using an older back up. ive made it work before, i must be able to do it again, ive been at it for 10 hrs today, so best start again in the morning with a fresh head. good night

  12. jane_1
    Member
    Posted 2 years ago #

    just saw your last message hmm i will try doing it, i may as well! ill let you know the results, and if i fix it ill let everyone know how, fingers crossed :- )all thes users are just subscribers

  13. jane_1
    Member
    Posted 2 years ago #

    ive fixed it now, had to upload a much older back up into my database.

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