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Shareaholic | share buttons & related posts
[resolved] [closed] Buttons and related content missing (42 posts)

  1. LD Jackson
    Member
    Posted 11 months ago #

    I completed the update to WordPress 3.6.1 this afternoon and now the Shareaholic buttons and related content do not show beneath my posts. I have tried deactivating and reactivating the plugin, but no joy.

    http://wordpress.org/plugins/shareaholic/

  2. Fionavar
    Member
    Posted 11 months ago #

    I would echo this experience.

  3. reparde
    Member
    Posted 11 months ago #

    Happening to me also. Sometimes on and sometimes off. Right now it is off.

  4. LD Jackson
    Member
    Posted 11 months ago #

    I have had to go to another plugin for the time being. I am hoping this is corrected soon.

  5. cheapeatz
    Member
    Posted 11 months ago #

    Same thing for me, they are gone

  6. Fionavar
    Member
    Posted 11 months ago #

    Has anyone heard anything in this regard?

  7. canadianangelxo
    Member
    Posted 11 months ago #

    I am having the same issue. Glad I'm not the only one. Hope there's a fix soon! So annoying this has been going on for the last week now :(

  8. Fionavar
    Member
    Posted 11 months ago #

    Can anyone else confirm this seems FF specific? I no longer seem to have the issue in Chrome or IE, as well as a smartphone & tablet!

  9. canadianangelxo
    Member
    Posted 11 months ago #

    Yeah I guess it seems like it is Firefox specific. I tried on Chrome, and IE, works fine. :/ I have installed the Social Sharing Toolkit plugin instead, has more options, And it works in ALL browsers!

  10. LD Jackson
    Member
    Posted 11 months ago #

    I can confirm that Shareaholic is working on every browser except Firefox. I have tried Chrome, Opera, and Internet Explorer.

  11. cheapeatz
    Member
    Posted 11 months ago #

    FF is it not working anywhere indeed. Besides that I could only check IE.

    It works EXCEPT if there is a Linky tool script, then it does not work either.

  12. Fionavar
    Member
    Posted 11 months ago #

    okay - further clarification required. I can see the buttons when NOT login as Admin in FF. Others?

  13. LD Jackson
    Member
    Posted 11 months ago #

    That is not the case with me. I do not see the buttons or related content in Firefox, no matter if I am logged in or not.

  14. cheapeatz
    Member
    Posted 11 months ago #

    Same as LD Jackson.

    I opened a support ticket with Shareaholic. If you want to do the same here is the link: http://support.shareaholic.com/anonymous_requests/new

  15. canadianangelxo
    Member
    Posted 11 months ago #

    Thanks @cheapeatz I opened a support ticket as well. Not sure if they will be able to do anything as the issue lies with Firefox only. But we'll see ;) I'm still using Social Sharing Toolkit plugin instead until this is fixed.

  16. LD Jackson
    Member
    Posted 11 months ago #

    I'm not convinced the problem lies with Firefox. The plugin was working just fine until I updated to WordPress 3.6.1.

  17. canadianangelxo
    Member
    Posted 11 months ago #

    For me, the buttons and related content hasn't been showing in Firefox for the last week. I only updated to WordPress 3.6.1. yesterday.

  18. LD Jackson
    Member
    Posted 11 months ago #

    So much my theory. ;)

  19. canadianangelxo
    Member
    Posted 11 months ago #

    lol :)

  20. LD Jackson
    Member
    Posted 11 months ago #

    I really wish they could find out what is causing this. This plugin fits better with my theme than any I have tried.

  21. While everyone piling on to a topic can be uh, "therapeutic" has anyone posting here tried the support link from the plugin page...?

    http://support.shareaholic.com/

  22. LD Jackson
    Member
    Posted 11 months ago #

    Actually, I have submitted a support request. Maybe I just needed therapy.

  23. *Raises coffee mug and mutters "Roger that brother"* ;)

  24. LD Jackson
    Member
    Posted 11 months ago #

    I don't drink coffee, but I can do a Coke glass. Be right back...

  25. Shareaholic
    Member
    Plugin Author

    Posted 11 months ago #

    Hi All, apologies for not jumping in earlier. We were busy debugging the issue. We've confirmed that there is a display bug specifically on Firefox on Mac and PC. Working on other browsers. We're working through the bug and targeting to have a fix released soon.

  26. canadianangelxo
    Member
    Posted 11 months ago #

    @Shareaholic YAY! That's great to hear! :D

  27. Celeste - Shareaholic
    Member
    Posted 11 months ago #

    Hi everyone,

    We rolled out a fix for the issue this morning. Make sure to clear your browser cache, then visit your blog and have a look around. If you are still running into a visibility problem, please provide your web address so that we can take a closer look. Thanks!

  28. cheapeatz
    Member
    Posted 11 months ago #

    Thank you, everything is back! :-)

  29. reparde
    Member
    Posted 11 months ago #

    Please will you confirm the current version number that includes today's fix? I have no notification of an update on the backend of my WP-admin and am still only seeing 7.0.3.6 which is not working on a number of my sites, primarily spainbuddy.com

    Once the notification comes through I shall test again.

    Thanks

  30. Celeste - Shareaholic
    Member
    Posted 11 months ago #

    @reparde - The change in code was made within the JavaScript. Because of this, a plugin update is not necessary. Just empty your browser's cache and all caches in any caching plugins to make sure you are loading our most recent scripts. Please, let me know if you are still having trouble with visibility in the Firefox browser after following these steps.

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