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Testimonials by Aihrus
[resolved] bug since update (28 posts)

  1. nelsonleeroy
    Member
    Posted 1 year ago #

    Hi,

    Since I've updated WP and the plugins, the random function not working anymore, I have only one testimonial that appears at the same time, when I reload the page it changes but it shows only 3 on the 6 I previously had ! any ideas ?

    thanks

    http://wordpress.org/extend/plugins/testimonials-widget/

  2. Michael Cannon
    Member
    Plugin Author

    Posted 1 year ago #

    Are you using the premium version?

    If so, caching is set to clear every hour or upon update of a testimonial that's been cached.

  3. nelsonleeroy
    Member
    Posted 1 year ago #

    HI,

    Actually it's not the premium version I think, it's the regular version I've installed few month ago, I did not noticed any issue since these recents updates ? I have the latest version.

    thanks

  4. Michael Cannon
    Member
    Plugin Author

    Posted 1 year ago #

    What's your URL?

  5. nelsonleeroy
    Member
    Posted 1 year ago #

  6. Michael Cannon
    Member
    Plugin Author

    Posted 1 year ago #

    Are you using limit, category or tags?

    What's the complete shortcode or theme function that you are using?

    Have you tried disabling plugins one by one to see if rotation happens again?

    Besides those questions, there's JavaScript issues. You should try to clear those up. Use Developer Tools and view the Console in your browser.

  7. nelsonleeroy
    Member
    Posted 1 year ago #

    Thank you Michael

    I have deactivated plugins, it seems that the issue come from JETPACK but I can't figure out wich plugin from jetpack should I deactivate and I need jet pack actually...

    I'm using simply this short code on pages, [testimonialswidget_widget]

    and I must say that since the issue appears I have " " symbols surrounding each testimonial as you can see... what you think ?

    thanks

  8. Michael Cannon
    Member
    Plugin Author

    Posted 1 year ago #

    For the quotes removal, see FAQ 13.

    For JetPack, I'm guessing it's the sharing aspect. Trying disabling that and see if that helps.

    If you need that part, then try using Socialable instead.

  9. nelsonleeroy
    Member
    Posted 1 year ago #

    1st ISSUE FIXED THANKS,

    Deactivating "Jetpack's sharing" didn't fix, but deactivating "Jetpack's Shortcode Embeds" fixed the issue.

    Regarding the quote, FAQ13, there is not .testimonialwidget in style.css but only .testimonials and I didn't find anything related to the blockquote, I don't have custom.css in my template ! What do you suggest ?

    thanks

  10. Michael Cannon
    Member
    Plugin Author

    Posted 1 year ago #

    For the quotes removal, you add that FAQ 13 CSS to your theme's style.css file.

  11. nelsonleeroy
    Member
    Posted 1 year ago #

    yes sure ! I was tired when I read the faq so I didn't get it at first sight ! lol

    thanks the issue is fixed, your plug in really rocks, I tried the other but I had lots of trouble...
    I have another question I will create a new subject

    thanks again Michael

  12. nelsonleeroy
    Member
    Posted 1 year ago #

    Michael, finally, I'm affraid it's not totally fixed

    Actually the rotation is blocked by "jet pack's shortcode embeb" but if I deactive this, my sound clound player that is already integrated on all pages not working anymore... so don't really know what's best to do, on the previous versions of testimonials it use to work perfectly....any ideas ?

    thanks

  13. Michael Cannon
    Member
    Plugin Author

    Posted 1 year ago #

    I need a way to debug what you've got going on. Could you please provide me with the URL of a page in which testimonials widget is active, but not rotating as desired, with Jetpack's embed active?

  14. Michael Cannon
    Member
    Plugin Author

    Posted 1 year ago #

    Which shortcode specifically are you working with from JetPack?

  15. nelsonleeroy
    Member
    Posted 1 year ago #

    Excuse me for delay in replying, I wasn't there.

    Actually the rotating is working perfectly on my two site, the only issue I have is on this page, I can't think why it's not showed on the upper right side like for the other pages :

    http://www.soulspirit.com/formation/fiche-de-preinscription/

    The only difference on that page it's the google short code !

    any idea ?

    thanks

  16. nelsonleeroy
    Member
    Posted 1 year ago #

    Excuse me for delay in replying, I wasn't there.

    Actually the rotating is working perfectly on my two site, the only issue I have is on this page, I can't think why it's not showed on the upper right side like for the other pages :

    http://www.soulspirit.com/formation/fiche-de-preinscription/

    The only difference on that page it's the google short code !

    any idea ?

    thanks

  17. Michael Cannon
    Member
    Plugin Author

    Posted 1 year ago #

    Something called container_12 is missing on this page. Compare the web page source HTML to http://www.soulspirit.com/formation/news/.

  18. nelsonleeroy
    Member
    Posted 1 year ago #

    What you say sounds logical so I change the code a bit as suggested but it did not fix the issue. I'm in fullwidth page template

    [grid_12]
    <iframe src="https://docs.google.com/spreadsheet/embeddedform?formkey=dFQzMjlKVFdxWGs5eWdSRU9kWjFxNlE6MA" height="1785" width="560" frameborder="0" marginwidth="0" marginheight="0"></iframe>

    [/grid_12]
    [grid_4]
    **[testimonialswidget_widget]
    [/grid_4]

    When I deactivate testimonials widget the **(testing caracter) and the short code appears on the right of the google form, so it's ok, but when I reactivate the plugin, the ** and testimonial goes below the google form as you can actually see on the page. This issue appears for me on the 2.7.16 and 2.8.2

    Except this, your testimonials plugin is really my favorite.

    thanks

  19. Michael Cannon
    Member
    Plugin Author

    Posted 1 year ago #

    What happens when the spreadsheet embed is removed?

  20. nelsonleeroy
    Member
    Posted 1 year ago #

    I tried to remove the iframe and also replace it by an image and it's the same, the testimonials stays bellow,

  21. Michael Cannon
    Member
    Plugin Author

    Posted 1 year ago #

    It's the weekend, I'll check when back in office Tuesday or so.

  22. Michael Cannon
    Member
    Plugin Author

    Posted 1 year ago #

    What's to page URL to test with?

  23. nelsonleeroy
    Member
    Posted 1 year ago #

    Hello,

    I just updated to the latest version, and now the previous rotating issue is back again.
    What should I do !?

    http://www.soulspirit.com/studio/services/

  24. Michael Cannon
    Member
    Plugin Author

    Posted 1 year ago #

    I'm not seeing a problem.

    How can I reproduce seeing the error?

    What browser, URL, user login, etc.?

  25. nelsonleeroy
    Member
    Posted 1 year ago #

    ok,

    Actually the rotating not working, only when I'm loged, if I'm not loged it's working, so it's not a big deal.

    So please let's try to fixed the second issue

    It's the weekend, I'll check when back in office Tuesday or so.
    What's to page URL to test with?

    here is the page, no matter what I do, the widget stay at bottom, and I just want it on the right

    http://www.soulspirit.com/formation/fiche-de-preinscription/

    thanks

  26. Michael Cannon
    Member
    Plugin Author

    Posted 1 year ago #

    There's no testimonials on http://www.soulspirit.com/formation/fiche-de-preinscription/ for me to try and debug.

  27. nelsonleeroy
    Member
    Posted 1 year ago #

    it was a temporary issue, now it's ok you can check, thanks

  28. Michael Cannon
    Member
    Plugin Author

    Posted 1 year ago #

    It still seems like there's a missing </div> tag or the like. This seems to be an issue with your theme since other content works fine.

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