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Visualizer
[resolved] Broken in 3.8? (17 posts)

  1. yoogie27
    Member
    Posted 7 months ago #

    Hi, I have installed it on a brand new 3.8 installation. When I click Add and select visualizer, I can see the list of the different chart types. But when I select one and click "Next", I will be presented with the exact same list. In essence, I cannot add a chart unfortunately.

    http://wordpress.org/plugins/visualizer/

  2. madpixels
    Member
    Plugin Author

    Posted 7 months ago #

    Hi there.

    Could you deactivate all plugins except visualizer and try again? If it still doesn't work, then switch theme to standard one and re-try?

    Let me know whether it helps or not.

  3. btrivedi
    Member
    Posted 6 months ago #

    Hi - was there any resolution to this issue? I installed it and encountered the same problem and came searching for a solution. Unfortunately, I'm running a few plug ins I can't simply deactivate as they'd take down parts of my website as well.

    Is there another work around available?

  4. madpixels
    Member
    Plugin Author

    Posted 6 months ago #

    Hi @btrivedi

    what plugins do you use?

  5. btrivedi
    Member
    Posted 6 months ago #

    Hi there, I use:

    Contact Form 7
    Meta Slider
    Raw HTML
    WP Backup to Dropbox
    Wordpress SEO
    WP Super Cache

    Thanks!

  6. madpixels
    Member
    Plugin Author

    Posted 6 months ago #

    Hi @btrivedi

    Is there any way to deactivate WP Super Cache plugin, clear its cache and recheck the plugin?

  7. btrivedi
    Member
    Posted 6 months ago #

    Hey @madpixels,

    That didn't work unfortunately.

  8. nonospy
    Member
    Posted 6 months ago #

    Hello,
    Same problem for me: blocked on the selection page.

    WordPress admin is under https.
    WordPress version 3.8

    Enabled plugins :
    Configure SMTP
    Contact Form
    Follow us on widget
    Image Widget
    Pin It Button for Pinterest
    WordPress Visualizer

    Thanks!

  9. madpixels
    Member
    Plugin Author

    Posted 6 months ago #

    Hi @nonospy

    Could you please create an editor account for me, so I will be able to test it? Use this email: visualizer[at]madpixels[dot]net

  10. cml
    Member
    Posted 6 months ago #

    Seems to be a problem with https. After accessing the admin panel via http the problem disappeared.

  11. btrivedi
    Member
    Posted 6 months ago #

    Hmm, so if that's the case - what's the workaround for https? We accept payments via the website so we kind of want it to stay secure for the duration of the visit.

  12. nonospy
    Member
    Posted 6 months ago #

    Hi @madpixels

    Sorry, i'm not allowed to open you an account.
    But if you can get it working with admin under https, let me known.

  13. nonospy
    Member
    Posted 6 months ago #

    Hi @cml,
    Like said @btrivedi, if you enable this security on our server and wordpress installation this is not an available workaround.

  14. madpixels
    Member
    Plugin Author

    Posted 5 months ago #

    Hi guys,

    Thanks for your help and reporting the issue. Could you please try the fix which I have developed for this issue? Please, download the latest development version from github and install it on your servers. Don't worry that this is development version, there is only a couple of bug fixes including for this issue one.

    P.S.: before installing new version, deactivate and delete old one, you won't lose your charts and settings.

    Please, let me know if it helps.

    Regards,
    Eugene

  15. yoogie27
    Member
    Posted 5 months ago #

    Hi Eugene,

    The development version works fine here.
    Great thanks for your help. Much appreciated.

  16. madpixels
    Member
    Plugin Author

    Posted 5 months ago #

    Cool! I have pushed new version, please upgrade your plugins.
    I mark this thread as resolved now.

  17. nonospy
    Member
    Posted 5 months ago #

    I confirm this step is unlocked
    Good job, thanks

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