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broke my pwd reset emailing (7 posts)

1 star
  1. kylerollins
    Member
    Posted 4 months ago #

    I just used this for the first time to launch a new site and didn't bother testing pwd reset process. Mandrill broke the pwd reset links and my site launch was horrendous as all users were being told to reset pwds for the new site membership (we couldn't transfer old pwds from 123 signup).

    will log a case, but this is not good.

  2. jcow
    Member
    Posted 3 months ago #

    Harsh to leave one star on the plugin for your mistake... I am sure it was frustrating though...

  3. kylerollins
    Member
    Posted 3 months ago #

    not testing every aspect of a plugin with no documentation on the subject is not 'my mistake'... its the publishers. If they had done their due diligence, I the problem wouldn't have occurred. If I had done the testing, the only improvement would be a support case before a review - but based on the lack of response over two weeks to both this review and the corresponding support thread, this bad review would have come eventually. Don't get me wrong, I love me some MailChimp...but this plugin is not ready for consumption.

  4. jcow
    Member
    Posted 3 months ago #

    Fair enough to some extent, but you did use a beta plugin on a live site without testing the key features you needed.

    That said, it failed you in a big way, so it is probably fair to leave a bad review.

    I haven't seen this issue on any of the sites I have used Mandrill on. I will keep an eye on it though. I suppose a couple 1 star reviews will help caution people to the fact that Mandrill is slow on support for this "community-driven" beta plugin...

  5. kylerollins
    Member
    Posted 3 months ago #

    BETA plugin? I must have missed that warning label.

    The site was in dev and this plugin was used for the launch, recommended by a trusted developer. Yes - I should have tested it, and if it had a one star review I would have...but all the feedback was positive so I took a chance. This should help others with the old caveat emptor...

    I'm merely restoring balance to the force... :D

  6. jcow
    Member
    Posted 3 months ago #

    You have convinced me. :) Looking through support, I see that you definitely are not alone in your frustration. So it could use a heads up.

  7. kylerollins
    Member
    Posted 3 months ago #

    I had no idea it was in BETA...

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