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Brand New User - Cannot Access Admin Page (8 posts)

  1. angelsway33
    Member
    Posted 11 months ago #

    I set up my domain and hosting today and when I set up my WordPress page, I didn't know I had to go into the Advanced tab to enter my domain name so I was issued one. When I called BlueHost, they said to go into Settings-General and retype the Domain and URL and save the changes. I did that but now I cannot access the admin page. when I try, it just takes me to my web page which just states that the website is under construction. How do I fix this??? Thank you in advance!!!

  2. esmi
    Forum Moderator
    Posted 11 months ago #

    See Changing_The_Site_URL for details of how to do this correctly.

  3. angelsway33
    Member
    Posted 11 months ago #

    I was looking at that but couldn't find the wp-config.php file

  4. esmi
    Forum Moderator
    Posted 11 months ago #

    It is in the folder that you installed WordPress into.

  5. angelsway33
    Member
    Posted 11 months ago #

    I didn't install wordPress, Bluehost did that for me. I'm sorry, I am an absolute novice at any type of website setup!

  6. esmi
    Forum Moderator
    Posted 11 months ago #

    Then you may need to ask Bluehost to assist you. The information that they provided you was totally incorrect and I am really surprised that their support was quite so poor. Unfortunately, there is absolutely nothing we can do at this end to help.

  7. angelsway33
    Member
    Posted 11 months ago #

    I will call them now, thank you for trying!

  8. leejosepho
    Member
    Posted 11 months ago #

    I am really surprised that their support was quite so poor.

    Every once in a great while I get a Support Tech that seems to me to have recently come from somewhere else and would prefer to tell me my problem is with WordPress and I need to call my Developer!

    @angelsway33: If you cannot get you new site *exactly* as you want things to be, just have a Support Tech reset or "nuke" your account so you can again begin at the very beginning and get things as you do want them.

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