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Bluehost uptime is not very dependable... (21 posts)

  1. cowlishaw
    Member
    Posted 7 years ago #

    You guys I don't think that Bluehost is very dependable, because they have relocated my site to two servers in the last year, and still I am having a lot of down time, I picked them because they were listed here as a recommended hosting service, but I am questioning them now. It takes them about a day to get back to you, so their technical support, customer service isn't too bad... It's the uptime that I am worried about. Every time I go to log into my wordpress installation I get a missing database error, and then a few minutes later, everything is working like it should. My site is always slow, or is having problems, and I don't how to deal with Bluehost... Does anyone else using their service have anything to say?

    I'm not planning on leaving anytime soon, but I would like to hear similar experiences... Thanks...

  2. Cypher
    Member
    Posted 7 years ago #

    I had BlueHost about 2 hosts ago, I found their support to be greatly lacking, i.e., they NEVER responded to any of my questions.

    I'm a fairly knowledgeable user so I managed most things on my own, but I'm sure others would be frustrated.

    Their uptime was OK enough, but they did was spells of downtime that lasted days. I moved to Dreamhost which was a nightmare towards the end.

    I'm now with my 3rd host in 3 years and so far things are OK enough. Every time I get to thinking about stability and so on I begin to wonder if it's better for me to host my own little webserver. But the cots of that just doesn't add up to shared hosting these days..

    Short of getting a virtual private server, dedicated server or something more exclusive, you're always going to have issues with shared hosting. That's part of the parcel I guess..

    Regards

  3. filmn
    Member
    Posted 7 years ago #

    Yeh why the fuck do WordPress promote them when Bluehost have rubbish customer care (im waiting for an email at the moment from them) and their downtime is like every other day on http://www.ivirtuaforums.com they are rubbish, at first they were good but not I dont feel the same way, they should either upgrade their equiqment of get away from the hosting world because I will certainly NOT be giving out any more free advertisment via word of mouth, bluehost are crap so dont go near them. And wordpress remove them from your hosting list as theu dont really have any proper support and their downtime is under 99%

    http://www.bluehost.com are rubbish so dont buy hosting from them!

  4. moshu
    Member
    Posted 7 years ago #

    Quote from the hosting page (written by the devs, I suppose):

    "We're committed to helping create a wholesome and hassle-free WordPress hosting environment. If you feel there are issues with one of the hosts listed here, please send a note to hosting@wordpress.org."

  5. Mark (podz)
    Support Maven
    Posted 7 years ago #

    3 complaints about Bluehost.
    I've been in these forums for 2.5 years - and yours are the first complaints I recall.
    Not happy? Move elsewhere.

    Swearing gets you nowhere. Don't.

    You have made your points. They do not need repeating.

  6. filmn
    Member
    Posted 7 years ago #

    First why should'nt I repeat my points? I am informing other WordPress people of the lack of good service Bluehost provides and for them to stay away from them. Secondly if you use your head podz you will see that more people have complained about Bluehost, that is of course if you ever use the search feature. @podz - you seem not to grasp the point about sharing information if you dont have any usefull information to give shut up and dont post.

    I would like to make a point to whoever edits the hosting page to remove Bluehost from their list or at least move them down the list, however I dont think this will happen as wordpress and bluehost have a thing going on, if you click the bluehost like this is the url: http://www.bluehost.com/track/wp/2 now it would seem that WordPress are given money to direct people towards Bluehost? I dont know im only a normal registered user.

  7. filmn
    Member
    Posted 7 years ago #

    oh yeh and i apologies for anyone getting upset about me swearing but i really get annoyed at Bluehosts imcomapence.

  8. Mark (podz)
    Support Maven
    Posted 7 years ago #

    Read_moshu's_post_above.

  9. filmn
    Member
    Posted 7 years ago #

    Already have.

  10. filmn
    Member
    Posted 7 years ago #

    Well i wrote to WordPress and they have not replied to me so i am dissapointed with their service, tut tut wordpress. Oh and bluehost seems to have got worse, it now seems that when certain people with Norton Antivirus installed on their computer visit my website a message occurs saying it has detected a hacking attempt. This is just wrong as I have done several checks on my hosting package and I read somewhere that this is an error with bluehost.

  11. filmn
    Member
    Posted 7 years ago #

    Down again today for half an hour.
    Email service went down.

  12. ladydelaluna
    Member
    Posted 7 years ago #

    I dont think this will happen as wordpress and bluehost have a thing going on, if you click the bluehost like this is the url: bluehost.com/track/wp/2 now it would seem that WordPress are given money to direct people towards Bluehost?

    That's just a tracking URL I'm sure...
    Nevermind the fact that even if WP was getting any money from sending people there - it's Bluehost's issue when something's wrong with your site that's not related to wordpress alone. Despite what your host might tell you, it's almost ALWAYS a hosting issue.

    Again, this has nothing to do with wordpress, so there's little point in constantly complaining about it here. You were given an email address to write your complaint to - they're not going to answer you because you posted here. And you need to be patient. Period.

    Anything else - take it up with Bluehost.

  13. filmn
    Member
    Posted 7 years ago #

    I would just like to point out to you that I am not constantly complaining, I am logging any information which may help fellow bluehost users in the future to make a just opinion. All I would like WordPress to do is to take Bluehost off their hosting page. Again if wordpress would like to provide me with an answer etc please use the email I used to register.

    It seems ladydelaluna that you have got the wrong end of the stick, I have course complained many a time to Bluehost and have never got a justified email back, I am not here to complain about bluehost because this is not the place to and I know that. I am merely informing fellow wordpress users who are thinking about hosting with Bluehost. As soon as Bluehost clean up their act I will then post that here and advice people to host with Bluehost.

  14. davidchait
    Member
    Posted 7 years ago #

    If you want to discuss hosts in depth, take the conversation over to webhostingtalk.com forums -- that's where it's fruitful to discuss such things. You get such a small slice of the internet here, don't always get a 'real' picture of the world. For instance, people may have installed a blog, but don't use their domain's email (so don't note downtime as much...). And average low-use bloggers probably aren't running uptime services either. ;)

    I hear you, feel your pain, but there's no more that can be usefully done here.

    And writing things like "As soon as Bluehost clean up their act..." is completely useless here. The hosting folks aren't reading wordpress.org, they're all over at webhostingtalk! ;)

    -d

  15. filmn
    Member
    Posted 7 years ago #

    Like I said I would in my previous post I will inform users when Bluehost cleans up it's act.

    And it has! I recently got an email from them stating the problem for so much downtime over the past few months (it was due to Red Hat Linux screwing up - cant trust open source ;) anyway I would now recommend anyone to get Bluehost.

    I have certainly seen an improvement.

    Thanks,

    William.

  16. drmike
    Member
    Posted 7 years ago #

    Beginning to wonder about BlueHost as well. (Actually I've always wondered about BlueHost.) Got spammed with a $2.95 a month coupon a few days ago. Considering that they kick back about $75 for a referral, something ain't right there.

  17. filmn
    Member
    Posted 7 years ago #

    Well i would certainly reccomend them to you. Downtime is the only thing that I've had a problem with however they've fixed it so it is now 99.9% uptime. The reason they are so cheap is the fact that they use virtual servers which makes it alot cheaper to run 100+ servers.

  18. filmn
    Member
    Posted 7 years ago #

  19. alemcherry
    Member
    Posted 7 years ago #

    Blue host had been a reasonably good host. Its unfortunate to hear that you are having problems, but I know a couple of people who are using blue host for more than an year.

    If you are not satisfied, its better to move to another host than waiting endlessly.

    Reagrding the redirection, I think wordpress definitely receive a percentage. "If you do decide to go with one of the hosts below and click through from this page, some will donate a portion of your fee back". They are open about it, atleast.

  20. Ori0n
    Member
    Posted 7 years ago #

    I've been a Bluehost customer for several months now. Of course there has been some downtime, that's to be expected especially with shared hosting. But I have no major complaints. I've used many shared hosting companies in the past and Bluehost ranks in the top imo. They now have 24/7 help desk according to an email I received from Matt Heaton president of Bluehost. No im not an employee with Bluehost or even an afilliate.. just a customer.
    All shared hosting will have some issues, and some people have worse experiences than others. Google any hosting company and you will find rants about how terrible they are. WordPress could have listed much worse than Bluehost. For the price you can't beat it.

  21. filmn
    Member
    Posted 7 years ago #

    @alemcherry

    Yes I have had problems with them in the past as well as another website I maintain: http://www.ivirtuaforums.com however like I said in the post above they have now changed their ways.

    And finally someone backs me up on WordPress getting money from Bluehost to put their link up, ladydelaluna should get the facts right before saying that its just a tracking url.

    @Ori0n

    I know all hosts have downtime, its whats expected what I was saying that the downtime was disgraceful as it was less than 99%, because if you bother to read their website (http://www.bluehost.com) it says that their uptime is 99% guarented. So again thats not good. They've always had 24/7 support you can either phone them or email them, funny though i've still not got a reply from the email I sent them one day ago. And mate you did not 'receive an email from Matt Heaton' its what we call in the trade 'bulk emailing' basically when you sign up to Bluehost they ask for your email, this goes onto a database and everytime they need to inform customers about somthing they email everyone on that list with the same email.

    I know that most hosting companies that share servers with multiple users are expected to have problems. And once more, Im really getting pissed off with this, I AM NOT RANTING ABOUT BLUEHOST!!! I AM INFORMING WORDPRESS USERS ABOUT BLUEHOST!!!! IF YOU CARE TO READ THE TOPIC!!! (I MEAN ALL OF IT) YOU WILL SEE THAT I INFORMED USERS THAT DOWNTIME IS NOW ACCEPTABLE!! (Now that was a rant!)

    Oh and one last thing: you said, and I state: 'For the price you can't beat it.' You can actually try 1and1.com they are very good! 50GB webspace for 16 (GBP) per year, now thats great, and I bet you they have very, very, very good uptime.

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