I've paid for 2 years of hosting with Bluehost but I wasn't really able to use it for a year...now that I'm ready to fully use it for WordPress, I've been reading negative reviews about it.
What I've noticed these past few months was how the live chat support seems to be "impatient" compared to before. They seem to terminate the chats immediately if you don't reply within 1 minute.
So today, I logged into my cpanel and wanted to use Simple Scripts but it wouldn't let me log in so I opened up the live chat to talk to Bluehost's support.
As I was doing some cache clearing and copying the url of the site where I'm redirected, the support ended the chat. So I reconnected again and I was surprised I was connected to the same person. So anyway, since it took me a long time to get connected the first time, I thought that it would be the same the 2nd time. After a while of being connected and I didn't notice it was connected already, the same person terminated the chat again!
After connecting for the third time, I still kept my cool and asked why he ended our chats, he said that I didn't respond after one minute so he ended the chat.
I was beginning to get pissed off but I kept it to myself. I just said that let's move to the problem.
[2:19:32 AM]: anyway, on to the issue
[2:19:41 AM]: here's the url where I get redirected
[2:19:42 AM]: https://www.simplescripts.com/account/login/ret:account--main
[2:20:00 AM]: when I click simple scripts from cpanel
Jake [2:20:20 AM]: It's working fine Here... it MUST be something on your end
Me [2:21:08 AM]: can you be more helpful?
[2:21:32 AM]: instead of saying it's something on my end?
Jake [2:21:39 AM]: I cannot fix something that is NOT broken,
Me [2:21:51 AM]: wow, you're rude
[2:22:49 AM]: previous support would actually guide me through steps on how to resolve the problem
Jake [2:23:15 AM]: on my edn, there is no problem I cannot fix something that I cannot see
Me [2:23:28 AM]: that's why I gave you the url
Jake [2:23:29 AM]: You will have to open a ticket,
Thank you for contacting our Live Chat. If you have additional questions, many answers can be found through our Knowledgebase. If you have other issues arise please let us know. Remember our World Class Support is just a click away!
Have a nice day!
He ended the chat right away. Bluehost's Customer support people before were really patient and would guide you and really try to resolve the issue. But I've noticed that when you chat with Bluehost's support now, they seem to give off the tone that you're such a nuisance to them.
Anyway, I found another site experiencing horrible service from Bluehost. http://blenderunderground.com/2008/10/08/bluehost-support-problems/
So, please help me find another hosting for WordPress and Joomla. I'll just try to sell my 1 year left of paid bluehost hosting.
(This rude experience isn't just an isolated case...)