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[closed] Bluehost has the WORST WordPress service. Do not use bluehost (22 posts)

  1. asmirnov12
    Member
    Posted 1 year ago #

    Over the last 15 years in the IT industry, I have never experienced a hosting service and support worse than Bluehost.com. The fact that their server is always slow and goes down pretty much every weekend has hurt our business significantly. Their cPanel was down just now Sat Feb 2, 2013. Of course, our website has been down for about 1 hour and 35 minutes now (I have proof from an external traffic monitor). Seems like their server is down almost every weekend - which happens to be the busiest time for our business. However today's outage is major! And their toll free support number has a busy signal 888-401-4678 I tried to file a bluehost support ticket and got a Server Error.

  2. leejosepho
    Member
    Posted 1 year ago #

    Seems like their server is down almost every weekend...

    Not at my keyboard. I do not know whether having a dedicated IP might make any difference, but only about once per month is the average I have experienced, and this current outage is definitely of an exceptional length.

  3. asmirnov12
    Member
    Posted 1 year ago #

    We already have a dedicated IP with bluehost (for 4 months now). It does not help. We have noticed downtimes almost every weekend, but they are usually like 1-5 minutes long. Short, intermittent, and very annoying downtimes. When I filed tickets for those - the responses I got from bluehost are usually: "What downtime? We just checked and your website is up."

    Our WordPress site also runs VERY slow on bluehost. This is also intermittent. Sometimes the performance is just acceptable, then it's awful (like it's been over last 4 days). We are averaging 7 second page load times.

  4. leejosepho
    Member
    Posted 1 year ago #

    We should not be just chatting here in the forums, but I believe it worthwhile to defend BlueHost for what it is: A *very* affordable server where only once have I had a less-than-acceptable-to-me response at the Support Chat window...and even though this is not funny, I can definitely understand the "What downtime?" response you got after-the-fact!

  5. geberxt
    Member
    Posted 1 year ago #

    I just started moving my sites to Bluehost from InMotionHosting. Talk about horrible service (IMH). But now I'm worried about Bluehost too after they claim 99.9% uptime. Who can we trust?

  6. asmirnov12
    Member
    Posted 1 year ago #

    *very* affordable as in *cheap*. It's true, you get what you pay for.

  7. wygk
    Member
    Posted 1 year ago #

    I really don't understand the issues that other people seem to be having.

    I have dozens of sites (personal and clients) hosted at BlueHost, and many run WordPress. I've found BlueHost features, performance, reliability and support to be great, and the price is outstanding.

    Note that BlueHost is currently experiencing a major outage due to a power surge in Utah. However, it appears that most sites are up and running in less than an hour.

  8. cr8n00
    Member
    Posted 1 year ago #

    Are they down now? I can not access my blog.

  9. asmirnov12
    Member
    Posted 1 year ago #

    I must be on bluehost "bad" list, because my site has been down for 2.5 hours now and counting...

  10. geberxt
    Member
    Posted 1 year ago #

    I have one wordpress site on my account so far and it has been working perfectly except for today when the server went down. However, I have experienced long wait times on live chat and calling in which I had not experienced with the previous host. Bottomline, I don't mind waiting a little longer as long as the server is reliable.

  11. leejosepho
    Member
    Posted 1 year ago #

    ...currently experiencing a major outage due to a power surge in Utah.

    Ah. That explains why this downtime is so long. Too bad all the carrier pigeons are gone!

    @cr8n00: Yep, seems so.

    ...long wait times on live chat...

    30 minutes yesterday was my longest-ever, and I usually only have to wait about 10.

  12. geberxt
    Member
    Posted 1 year ago #

    Noticed posted on Bluehost's Facebook site at https://www.facebook.com/bluehost?fref=ts

  13. cr8n00
    Member
    Posted 1 year ago #

    My blog is back up.

    I have never had any problems with them till today. But with the power surge I guess that would explain it.

  14. cokeefe45
    Member
    Posted 1 year ago #

    I can't get into either of my two websites hosted by bluehost.

    I tried calling them but you can't get thru...their phone does not ring, just a dead nothing.

  15. leejosepho
    Member
    Posted 1 year ago #

    Yep, back in gear!

  16. geberxt
    Member
    Posted 1 year ago #

    My sites have been restored after 2hrs 8min 7sec of downtime.

  17. cokeefe45
    Member
    Posted 1 year ago #

    Not to worry anyone, but if there is some major power surge in UTah...maybe it's the NSA!! They were to open their new facility in UTAh the beginning of 2013. NSA = The biggest spying-on-Americans (and everyone else) Agency.

  18. leejosepho
    Member
    Posted 1 year ago #

    Faster than ever today! The power outage must have disconnected a few dormant browsers or something.

  19. luminus18
    Member
    Posted 1 year ago #

    I do agree with earlier entries - Bluehost goes down at least once a week, and the company says nothing to its customers. Sometimes you have to contact them to tell them there IS a problem...

    I am getting ready to do something about this. Does it make sense to change from Bluehost to another web-hosting service? If so, which ones do you recommend?

    What other options should I consider?

  20. luminus18
    Member
    Posted 1 year ago #

    On a separate note, I have to wonder why WordPress still recommends Bluehost? The service has deteriorated considerably over the last several months...

  21. Bluehost_WP_Guy
    Member
    Posted 1 year ago #

    Last night the city Bluehost's datacenter is in had a power surge and it knocked out their power and one of their transfer switches, disabling all of their power backups. You can check out the info at their blog: http://ow.ly/hnjQy

  22. Per the Forum welcome, we close topics like this due to the amount of spam that they attract.

    Yes, WordPress has provided a list of a few recommended hosting providers, but not every host works for every person, and we encourage you to search on your own for the right fit for you. While I understand this is a pain in the tush, and it sucks that you're having this experience with a host WP recommends, it's not a 'WordPress' issue the volunteer support forum can help you with.

    (Note: By closing this post I neither support nor condemn the use of the servers listed on the wordpress.org official hosting page, and encourage you to search around.)

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