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[resolved] Bluehost Deactivated my Account. (10 posts)

  1. adewalelagos
    Member
    Posted 1 year ago #

    I got the following message from bluehost and they threatened to delete my files in 15 days from now:

    Dear Lateef:

    Your web hosting account for owntabcreative.com has been deactivated, as of 09/07/2012. (reason: site causing performance problems)

    This deactivation was due to a Terms of Service violation associated with your account. At sign-up, all users state that they have read through, understand, and agree to our terms. These terms are legal and binding.

    Although your web site has been suspended, your data may still be available for up to 15 days from the date of deactivation; if you do not contact us during that 15 day period, your account and all of its files, databases, and emails may be deleted.

    am so frustrated right now as they are not returning my mails on any suggestion. am not a programmer but good at following instruction.

    Thanks for any help.

    [No bumping. If it's that urgent, consider hiring someone.]

  2. Marius84
    Member
    Posted 1 year ago #

    can you show us your website link?

  3. bhpress
    Member
    Posted 1 year ago #

    I would also disable all your plugins. That is the normal cause of performance issues. They should give you access to the back end. There you can just rename your wp-content/plugins folder to plugins.bak so that it isn't used anymore. That much should be enough for you to get re-activated.

  4. adewalelagos
    Member
    Posted 1 year ago #

    thanks for your response guys i ended up deleting all the plugins in the folder,here is the link to my site but it has been deactivated http://www.naijaurban.com

  5. adewalelagos
    Member
    Posted 1 year ago #

    Thank you guys, account has been reactivated.

    i deleted all the plugin on the sub domain with the highest content and wrote bluehost to review the site, they did and reactivated my account.

    Thanks

  6. bhpress
    Member
    Posted 1 year ago #

    I'm glad you got that resolved. The guys at Bluehost are normally pretty understanding. From my experience if you talk to them they will work with you.

  7. adewalelagos
    Member
    Posted 1 year ago #

    yes bhpress they sure have a terrific team there, meanwhile with no plugins installed my site is still highly throttled any idea of where am suppose to look at.

    Thanks.

  8. bhpress
    Member
    Posted 1 year ago #

    Well are you still getting throttled, or is this just left over from before? If you are getting new throttling time I would suggest changing to the default theme to see if it is your theme that is to resource intensive. Also how much traffic are you getting to your site?

  9. dg0147
    Member
    Posted 1 year ago #

    guys can you please help me with a Cpanel hosting login

  10. BH_WP_Guru
    Member
    Posted 1 year ago #

    dg0147: You need to contact your hosting company. Also, your question is not related to this topic.

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