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[resolved] blog subscriptions not working (13 posts)

  1. whatsyourgrief
    Member
    Posted 1 year ago #

    Hi! The subscribe on our page is not working. Our last new subscriber was 2 weeks, 3 days ago, and we just tested after a report someone signed up didn't receive a confirmation email and it does not work. clearly something happened between then and now, but we have not made any major changes. Current subscribers are receiving the new posts by email, it just isn't allowing any new subscribers to sign up. Only widgets we have that I could imagine may be causing a conflict are Comment Luv and Widgetize Page, both of which I tried disabling and the error still occurs. Site is http://whatsyourgrief.com Any suggestions?

    http://wordpress.org/extend/plugins/jetpack/

  2. whatsyourgrief
    Member
    Posted 1 year ago #

    i lied. current subscribers are NOT receiving new posts by email. sorry! so, not working at all.

  3. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    Could you go to the Jetpack menu in your dashboard, and disconnect / reconnect to WordPress.com to reset your Jetpack settings?

    Before to do so, you will want to go to Settings > General in your dashboard and add a title to your site, as it appears to be missing.

    Let me know if this helps!

  4. whatsyourgrief
    Member
    Posted 1 year ago #

    Hi,

    Tried this and still not working :(

  5. whatsyourgrief
    Member
    Posted 1 year ago #

    not sure this helps, but this is the error that shows up in the URL:
    http://whatsyourgrief.com/the-impact-of-death-on-life/?subscribe=error#blog_subscription-6

  6. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    It does help indeed. Do you have any caching plugins active on your site? If so, could you try to disable them, and let me know if it helps?

    If you still experience issues, you will want to disable all other plugins, one at a time, and let me know if you find a conflicting plugin.

    Thank you.

  7. whatsyourgrief
    Member
    Posted 1 year ago #

    So, inactivated every plug in we have and also deleted all code for the "hello bar" we had running and still no luck. After that I disconnected from wordpress.com then reconnected, just to see if that might help after inactivating all the plugins, and still no luck. Any other suggestions?

  8. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    I made a few changes to your Jetpack settings. Could you add the Subscription widget back to your site, and try to subscribe again?

  9. whatsyourgrief
    Member
    Posted 1 year ago #

    IT WORKS!!! yay!!! thank you so much for your help. For future reference, was it something I did that caused the problem?

  10. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    For future reference, was it something I did that caused the problem?

    No, the problem was on our end. If it happens again do not hesitate to post here again!

  11. whatsyourgrief
    Member
    Posted 1 year ago #

    wonderful. thanks so much!

  12. Texas Girl Finds Aloha
    Member
    Posted 1 year ago #

    I'm having the same issue, suddenly. The post I published this morning did not go out to my email subscribers. Can you help, please?
    Thanks!
    http://www.texasgirlfindsaloha.com

  13. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 1 year ago #

    @Texas Girl Finds Aloha Could you please start a new thread about your issue?
    http://wordpress.org/support/plugin/jetpack#postform

    Thank you.

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