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[closed] Suffering with GoDaddy hosting downtime and"500 internal server error" (96 posts)

  1. bananaq8
    Member
    Posted 3 years ago #

    I started blogging one year ago, and I chose GoDaddy for my hosting (BIGGEST MISTAKE EVER) and now am suffering all the time with their really cheap hosting, errors, downtimes, and useless support !

    My wordpress based blog gets down several times a day, and I'm also suffering with the error "500 Internal server error" when I load my website, and I asked for their help numerous times but all I get was useless answers.

    I even tried to upgrade my account to their 4 grid hosting (supposedly better), yet non of issues were solved, if fact things have became even worse !

    I tried to google my frequent "500 internal sever error" problem just to find out that many out there are suffering the same problem with GoDaddy.

    I heard turning of the FastCGI may resolve the problem, but I don't know how to do that, do any one have any idea ? This will be my last chance with GoDaddy then I'm moving to another webhosting company.

    The funny thing is that when I asked friends who are running similar blogs with other web hostings, they said their blogs were down maybe once or twice during a whole year, while my GoDaddy hosted blog gets down 10/20 times a day !!

    Thanks GoDaddy for ruining my life and my hardwork !

  2. Go into your control panel on GoDaddy and I THINK you can turn on error logging. That should tell you more about the error 500 and you can sort out WHY it's happening.

    You may want to try using a caching plugin like WP Super Cache or W3 Total Cache.

  3. bananaq8
    Member
    Posted 3 years ago #

    Trust me Ipstenu, I tried sending the error log to GoDaddy support but they did nothing at all !! The website going down this many times is totally irrational, I mean it happens way too frequently, and I even sent them report from websites showing that my website is DOWN and its not just me, but all they do is reply me with "We noticed that there were no issues to duplicate at this time".

    I'm suffering with them, and coming here was my last resort. Mu current hsoting plan with GoDaddy is more expensive than the others, yet the service and quality of hosting remain very low!

    GoDaddy, if you are reading this, know that I'm suffering like hell with you !!!!!! The 500 internal server error and the frequency of my website going down is unbearable !!

  4. I didn't say send the log to godaddy. I said YOU could use the log to sort out why it's happening. What the ACTUAL error is. An error 500 has a lot of possible meanings. So if you can look at the log and see what the error is (like 'too many redirects' or anything helpful), maybe you can figure out what it is.

  5. Alok Tiwari
    Member
    Posted 3 years ago #

    bananaq8
    reading your problems and previous history of the problems.I suggest you Two options

    [With Go daddy]
    Examine your logs carefully.
    if You don't know how to read them find some expert
    Examine your Code carefully There could be some problem with your code.
    Check your Traffic states
    Check how much sites are hosted on your IP
    Are you effected with Bad neighborhood ??

    [Without Go daddy]
    Their are plenty of hosting companies
    For Smaller traffic http://www.bluehost.com/ http://www.dreamhost.com/
    http://www.hostmonster.com/ works fine.Please make sure Their is no concept on unlimited hosting. This is simply a marketing gimmick.
    But Their support is quite good. [ Yes ! Go Daddy support is good too.But If you knows What to ask ? Server Wise Better not to comment ]

    For Scalable hosting
    Go ahead and choose http://www.rackspace.com/index.php or http://aws.amazon.com/
    But Still Your code + Error logs need to be examined by you or some one who knows why and how they need to be processed.

  6. bananaq8
    Member
    Posted 3 years ago #

    mralokkp: Its not the CODE buddy, its GoDaddy servers being un-stable and unreliable,

    one moment the server is running smoothly, and in less than 10 minutes the server goes down without notice !

    GoDaddy support does nothing to answer any of my questions clearly, they never take the effort and time to help me resolve me issues, all I get is an almost automated answer that is totally useless.

    The problem is pretty simple, GoDaddy hosts million of websites, and the result is the low quality and low level support !

    My code have been inspected by experts and they all agree that its intact, after all its just a wordpress based blog with a few common plugins, I can't see where such problem "500 internal server error" and website being down frequently are originating but to suspect that this is on GoDaddy server end.

    They said the upgrade will help, so I did, nothing happened ! Of course just the extra money that I paid, this is very upsetting.

  7. Alok Tiwari
    Member
    Posted 3 years ago #

    Always Consider Optimization when you are over shared hosting.
    Caching DB Queries + Repeat request will help.

  8. bananaq8
    Member
    Posted 3 years ago #

    mralokkp:

    Its just that GoDaddy cannot handle my traffic (2000 visits/day), plain and simple.

    Visit my blog now and see for yourself http://www.BananaQ8.com,

    Anyway, I decided that the best solution is to transfer my blog to another web hosting company in the next few days, I'll probably choose IX web hosting considering the great experience my friend bloggers are having with them and way less down times than GoDaddy !

    again, Thanks GoDaddy for the nightmare experience I have had with you!!!

  9. BlazeForce
    Member
    Posted 3 years ago #

    500 internal server errors are no fun. Could you post a link to your site? Also if you're getting this error several times a day there is something else going on.

  10. bananaq8
    Member
    Posted 3 years ago #

    BlazeForce;

    am getting this error more than you imagine, one moment blog is running smoothly and suddenly I get "500 internal server error"

    The 500 error is now happening again :
    http://www.BananaQ8.com

  11. bananaq8
    Member
    Posted 3 years ago #

    I have one more question: Could the 500 internal server error be caused by my internet service provider ?

  12. Alok Tiwari
    Member
    Posted 3 years ago #

    First Comment : You deserve the traffic Man!
    Second comment : You deserve slow loading Time too!
    Rest stuff..
    Good At least you are using Apache.try Optimization of Apache server.
    Ask Go daddy People to Reduce DNS look up.BIND server is slow.
    I have one other site at go daddy with windows hosting. That's had the same issue. I had reduced the execution time from 40 seconds to 3 seconds. With following steps :
    Junk code removal.
    Kicking off junk plugins.
    Optimization DB queries.
    Using WPSC + Minify.
    Caching over ISP server will also helps you to gets ride of repeat request.
    Still unsatisfied
    Hire some good expert.
    Or Purchase CDN services. ( Check ROI before this )

  13. bananaq8
    Member
    Posted 3 years ago #

    Can someone check my blog now please,, its totally down !!!!

    http://www.BananaQ8.com

  14. bananaq8
    Member
    Posted 3 years ago #

    mralokkp;
    Just so you know how jerky is GoDaddy support see what they said when I asked them to implement your recommendations:

    ----------------------------------------------------------------------
    Dear Sir/Madam,

    Thank you for contacting Hosting Support.

    As this is a shared hosting server we will be unable to modify the server configuration. We apologize for any inconvenience.

    Please contact us if you have any further issues.

    Regards,

    Hosting Support Technician
    -----------------------------------------------------------------------

    I said this before and I will say it again, GoDaddy support SUCK !!!

  15. Alok Tiwari
    Member
    Posted 3 years ago #

    He might be some sales Guy / or Do not have rights to handle your request !

    Ask them to check the BIND server.
    Their DNS queries are taking more time then expected.
    BTW. If You are unsatisfied. Try with some other hosting Or What ever that suits you / Your Traffic.But Still I say the same point. Before migrating to new server. You need to optimize the code.

    One thing I want to share with you. Their are certain good services that check your website regularly. And gives you report at your email.
    Make a Habit to always use those records whenever you are talking with Web hosting companies ( who ever ).In long Term you will know why..

    For example http://www.sitedownalert.com/
    Use Google to find the best one that suited your needs.

  16. Alok Tiwari
    Member
    Posted 3 years ago #

    One More Tip :
    For any Critical project, where you can not afford downtime. Always ask your web hosting company for SLA
    Signing up SLA will clarify many issue you may encounter in future. And will make the communication easier both for you and your web hosting company.

  17. bananaq8
    Member
    Posted 3 years ago #

    mralokkp;

    Thanks for your great support and help. I have made my mind and am moving to another web hosting company.

    I heard good stuff about IX WEBHOSTING and I might consider them. As for Go Daddy, I've had it !

    Thanks again pal you were really helpful.

  18. Alok Tiwari
    Member
    Posted 3 years ago #

    :) Happy to help.
    My Name is Alok Tiwari.Connect me at linkedin
    http://www.linkedin.com/in/aloktiwari
    When Ever you need my help.Ping me.

  19. A couple things to keep in mind

    Reading these two quotes:

    As this is a shared hosting server

    Its just that GoDaddy cannot handle my traffic (2000 visits/day), plain and simple.

    I know two important things.

    First, you need to get off SHARED hosting and onto Cloud or VPS. Yes, it'll cost more. You need it.

    Second, get some caching going on. W3TC and WP Super Cache are the best two I know of.

    Third. Learn to read your error logs because, as far as I can tell, you haven't gone through them yourself yet. You're getting enough traffic that you NEED to learn them, learn how to use top if you're on a Linux box, and start studying how to optimize a server for WordPress.

  20. bananaq8
    Member
    Posted 3 years ago #

    Ipstenu;
    Thanks for your useful remarks brother, though i would like to add more clarifications just to prove that GoDaddy SUCK BIG TIME !

    GoDaddy reviewed my hosting account and gave me recommendations based on my traffic as follows:

    1. Go for VDS; which is valid option but after this nightmare experience with their support team and their services I'd never consider them even if I decide to go for VDS.

    2. They suggested that I may also upgrade my account from shared hosting to DELUX 4GH, which is Grid Hosting, meaning that they use several servers to provide me with more resources and sustain higher traffic (I presume this is more like the CLOUD you have suggested), and out of foolness, I agreed with the second option and I paid more and more.

    The result of course was nothing but a total rip-off, nothing was improved, the problems kept coming up even on a higher scale ! and the support kept getting worse !

    Moral of the day: NEVER consider GoDaddy if you ever think of a successful/smooth running website.

  21. bananaq8
    Member
    Posted 3 years ago #

    Just so everybody knows,,,my website has been down for over 3 hours now,,,and I'm not even considering to contact GoDaddy support team,, I know their answers already,,,way too well

  22. mchallen
    Member
    Posted 3 years ago #

    Feeling your pain 'nana.

    GDy lured me into their reseller program (along with 25 sites) with the assurance they had addressed issues they had concerning WordPress.

    As soon as I started moving sites over - keep in mind most sites are my clients - the 500 errors began. For two weeks I was bounced around their customer service department, from newbies to managers, and received conflicting directions, snarky attitudes, and full blown denial. The pressure on my end was so intense, I began thinking ObamaCare was a good thing because I was surely going to become a ward of the state.

    It got worse. Early in the process I got a new client. I registered their domain and sought the assurance of one of the CS agents that all was aligned with the new reseller account and nameservers. They said it need to be transferred and managed to loose the domain - for 60 days. Nice.

    During this hellish time my research revealed that GDy had the same problems a year ago. (But they reassured me their problems w/WP were resolved. Huh.)

    It took two months for me to get it through my thick head that these people were whacked - and another two months to get the web side of my business back in order. Lost six clients.

    The good news is that the experience drove me to enroll at the Keyword Academy and retool my entire business model. Never will I put myself through the stress of depending on an entity that is wholly committed to incompetence.

    I hope your experience has some silver lining as well.

  23. bananaq8
    Member
    Posted 3 years ago #

    mchallen;
    Sorry that you had to go through all of this, must have been really one hell of an experience with GoDaddy !

    Like you said GoDaddy is doing a perfect job when they assure new customers they had addressed issues they had concerning WordPress, obviously NOT.

    I started making my backup for the of my files on the server, then the second step is to cancel the GDy account and say goodbye to AGONY.

  24. mchallen
    Member
    Posted 3 years ago #

    Cheers to that!

  25. AITpro
    Member
    Posted 3 years ago #

    @ bananaq8
    Wow this is a bash GoDaddy thread. LOL I have had nothing great experiences with GoDaddy and WordPress so maybe it is isolated to a particular server that you are on? My GoDaddy sites only generate 500 errors when i make mistake in testing things out and i have never gotten a 500 error that was not a direct result of my testing either .htaccess or php.ini or PHP coding modifications. In the last year my sites on GoDaddy have been down 1 time for a very brief period. A lot of what you are saying is very exaggerated and some of it is a lie so maybe you have a motive. Your site is not getting 2000 visitors a day so that is an outright lie that anyone who has a website can see. Maybe you are just a link troll? In any case you were advised to check your error logs and you didn't bother to do that - that is foolish or maybe you are just making this all up. If I had not seen that you made a couple of outright false claims / lies i might have considered that some of what you were saying was true, but i think that the only goal was to get your links posted to your website and you were never really looking for help.
    - Ed

  26. AITpro
    Member
    Posted 3 years ago #

    ...and just in case anyone is wondering about FastCGI and WordPress. You should not be using FastCGI with WordPress. If you do you will run into script execution problems. In GoDaddy check your Extension Manager. By default fastcgi (.fcgi extension) should not be set to run under WordPress (php). if you have set WordPress to use FastCGI in the GoDaddy Extension Manager then you will get 500 errors guaranteed. With a good caching plugin and using PHP CGI you achieve the same speeds or better as FastCGI.

  27. bananaq8
    Member
    Posted 3 years ago #

    GoDaddy support team finally did something to help me resolve this 500 internal server error issue, they reviewed my error log and gave me some recommendations to try.

    Now, the blog is running much better than before and I didn't get the 500 error for a few days, hopefully it stays that way.

    If anyone's getting this 500 error with wp based blog & GoDaddy hosting, pm me and I shall try to give you the hints that may resolve your problem.

    Problem resolved, thanks to everyone !

  28. wampdog29
    Member
    Posted 2 years ago #

    @bananaq8, could you possibly throw me a couple of things you were told to fix this issue? I seem to be having similar issues. My site runs fine and then comes to a crawl and throws out 500 internal server errors as well. My htaccess file is fine and plugins/theme/code too.

    A few days ago, there was a problem with the servers my site runs on, but now GoDaddy says everything is fine, but I'm continuing to receive these errors. The funny thing is, most of my staff seems fine except with some slowness here and there. A couple of my staff receive the 500 internal server error, but not at the frequency I am.

    I'm very good with this code, but I cannot seem to figure this out. I tried the FastCGI switch too, but no help.

  29. Tim S
    Member
    Posted 2 years ago #

    500 errors are generic in nature. You need to listen to Ipstenu and check your server's error logs. This is the only way to determine the exact nature of your errors.

    It may very well be GoDaddy and their servers however - it may not be server related at all. I've seen heavily traffic'd sites have issues due to a bad plugin causing too many MySQL connections. But this is only one possible cause.

    I guess the point is, we'd be happy to help you find a resolution to your problem, if you can provide us with the exact nature of the error.

  30. wampdog29
    Member
    Posted 2 years ago #

    Yes, I have done this. I really just wanted to see what GoDaddy told bananaq8 as that seems to have fixed his issues.

    My error log is kind of weird to be simple about it. I don't really see anything that is corresponding with when the issues happen. Again, the errors really only affect me mostly. And, the 500 error is very odd today as it's now about every hour or so that this occurs for maybe 15 to 20 minutes. So, it's about an hour of site running fine, to 20 minutes of it being down, again only for myself. Not a traffic issue either, trust me.

    Right now, it's running fine again. Super fast. I'll delve into my error log again to see.

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