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[resolved] [closed] blank woocommerce settings page after upgrade (26 posts)

  1. owcv
    Member
    Posted 1 year ago #

    Today I've upgraded from WooCommerce 1.6.6 to 2.0.4 and everything seems to worked out fine, but I can't open the Settings page (../wp-admin/admin.php?page=woocommerce_settings) anymore, if I do I only get a blank screen...

    http://wordpress.org/extend/plugins/woocommerce/

  2. primarycolor
    Member
    Posted 1 year ago #

    I am experiencing the same thing. Woocommerce settings page is blank. Using the latest version of the Sommerce theme. Anyone have any ideas?

  3. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    Blank screens are usually suppressed errors. Please enable the WordPress debug mode to see the real error, instead of a blank screen.

  4. owcv
    Member
    Posted 1 year ago #

    But why WordPress Debug Mode? It seems to be a bug from WooCommerce... Is there a debug mode just for that plugin too?

  5. ccpet
    Member
    Posted 1 year ago #

    This is happenign to me, too.

    As an aside, has anyone been to woothemes.com ? All i see is a 502 Bad Gateway message. weird.

  6. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    Enabling the WordPress debug mode is the only way you can show errors, warnings and notices in scripts, as WordPress does not show these when the debug mode is off. If we could do this on a WooCommerce level, we would, but unfortunately we can't.

    Sorry you are having trouble accessing woothemes.com today. We're working with our hosting company to resolve this issue on our side.

  7. ccpet
    Member
    Posted 1 year ago #

    So, the problem is when I install the debug toolbar it vanishes when I go to the settings page. Like, it's a completely blank page. When I go to the shopping cart the admin toolbar for wordpress is completely gone, too. But if I click "Home" it appears again. So, I can't get debugging information on the pages that are broken.

  8. ccpet
    Member
    Posted 1 year ago #

    K, so this is what pops up when I turn it on in the code:

    Notice: wp_enqueue_style was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or init hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.) in /home/xxx/public_html/wp-includes/functions.php on line 2959

    Notice: wp_enqueue_script was called incorrectly. Scripts and styles should not be registered or enqueued until the wp_enqueue_scripts, admin_enqueue_scripts, or init hooks. Please see Debugging in WordPress for more information. (This message was added in version 3.3.) in /home/xxx/public_html/wp-includes/functions.php on line 2959
    WordPress database error: [Table 'xxx_wp.wp_xyz_cfm_form' doesn't exist]
    SELECT * FROM wp_xyz_cfm_form WHERE status='1'

    And the blank page shows:

    WordPress database error: [Table 'xxx_wp.wp_xyz_cfm_form' doesn't exist]
    SELECT * FROM wp_xyz_cfm_form WHERE status='1'

  9. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    I didn't say you should enable the debug bar - the change in the wp-config.php was the one I proposed you to do. Once you see the notices/errors, you've done it right.

    The error messages lead me to believe that it's not the WooCommerce plugin that is causing this, but some sort of forms plugin. Are you using a forms plugin, Cforms for example? Please disable that plugin and see if it resolves your issue.

  10. ccpet
    Member
    Posted 1 year ago #

    Ok, so I disabled that and am getting now this error:

    Fatal error: Class 'enda_woocommerce_bundlerate_shipping' not found in /home/clearcon/public_html/wp-content/plugins/woocommerce/classes/class-wc-shipping.php on line 97

  11. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    That class is not part of the WooCommerce plugin, nor is it in any of our premium extensions. It must be some sort of shipping plugin that you have got from a third party vendor or downloaded for free. This error can mean pretty much everything, maybe it hasn't been updated to be compatible with WooCommerce 2.0 yet. Please contact the developer of the plugin and ask them to fix it for you.

    In the mean time, disable all plugins except for WooCommerce to make sure your website actually works with our plugin and you can start enabling them all one by one to find other issues.

  12. ccpet
    Member
    Posted 1 year ago #

    By the way... you ROCK for being so communicative. I seriously appreciate the quick feedback.

    Ok, so I disabled a Bundle Rate Shipping plugin and things are starting to come back to normal.

    When I go to the Shipping Zones area of woocommerce, my zones aren't showing up anymore still, but now I get an error:

    Fatal error: Class 'WC_Shipping_Table_Rate' not found in /home/xxx/public_html/wp-content/plugins/woocommerce-table-rate-shipping-2/shipping-table-rate.php on line 862

  13. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    What version of Table Rate Shipping are you using? Version 2.5 has made it compatible with WooCommerce 2.0, but since then there have been a couple updates already, making the latest available stable release now version 2.6.2. Please update to this version, so you are sure you're not dealing with a bug we've fixed already.

    For support with our premium extensions (like Table Rate Shipping for example), I strongly advise you to make a ticket in our Support Portal since we can't provide real support in here (as this is a support system for just the core WooCommerce plugin).

  14. ccpet
    Member
    Posted 1 year ago #

    Well crap, I clicked update this morning to 2.6.2 and it still says 2.2.2....

  15. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    You can manually download the latest version from your My Account page over on woothemes.com, if you're having trouble using the Updater.

    Again, I can't provide support on premium extensions (or the Updater plugin, for that matter) on these forums. Please use our Support Portal for issues if they are beyond solving them via updating the plugin.

  16. ccpet
    Member
    Posted 1 year ago #

    And I did make a ticket yesterday, but no one had responded to me yet over there. I'll try to reinstall the plugin to see if that forces it to update. Everything tells me all my plugins are up to date, so not sure what's going on there.

  17. ccpet
    Member
    Posted 1 year ago #

    And, I know you can't offer support, but maybe you could just answer a yes or no question for me? If I delete the older version, will the rates I had put in there still be available when I install the new version? I assume they're kept in the database, but wanted to be sure before I went on that adventure.

  18. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    This goes for all our extensions: As long as you do not 'delete' them through the administration panel for Plugins, the data will be saved.

    But the best practice is just to overwrite the plugins files, no need to delete them first.

  19. ccpet
    Member
    Posted 1 year ago #

    If I could send you a gift I totally would!!!! You just made my day, heck my week!!!

    Thanks!!!

  20. Coen Jacobs
    Member
    Plugin Author

    Posted 1 year ago #

    Well, you are always free to send me a gift. :) Most developers have a 'Donate' link or page set up somewhere. We'll never link to it (for obvious reasons), but most of us do have a little list of gifts they would love for when they have helped you out.

  21. ccpet
    Member
    Posted 1 year ago #

    what's your list include?

  22. owcv
    Member
    Posted 10 months ago #

    Since the last upgrade this bug seems to be gone. Thanks!

  23. vnbuilding
    Member
    Posted 10 months ago #

    I can not save the setting :(, when enable debug mode, i got:

    Warning: mysql_connect(): Too many connections in \wp-includes\wp-db.php on line 1138

    So what cause the problem. Any one have the same?

  24. daonet
    Member
    Posted 4 months ago #

    I installed woocommerce 2.1.2 and under wooCommerce settings I do not see the Catalog, Pages, Inventory , Integration and Payments Gateways tabs.

    Why is that ? Every documentation video I see contains those tabs.

    Please help me out there. I am in the process to create my online shopping but I do need to wooCommerce settings tabs.

    Thanks
    Denis De O

  25. mikejolley
    Member
    Plugin Author

    Posted 4 months ago #

    The docs are being updated for 2.1 - the settings are all there, just under new headings. Gateways for example are under checkout.

  26. daonet
    Member
    Posted 4 months ago #

    Thanks I can see some of them under checkout tabs. How about "Catalog" and "Integration" settings ?

    Thank you for your help.

  27. daonet
    Member
    Posted 4 months ago #

    Thanks. I can see some of the settings under checkout tab.

    How about "Catalog" and "Integration" settings ?

    Thanks
    Denis De O

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