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Blank white page on website & admin page after changing servers (1 post)

  1. thejoyofsavingmoney
    Member
    Posted 2 years ago #

    I changed my server at Dreamhost from shared to VPS yesterday because I kept getting 500 server errors & that's what they recommended. I was advised from them that my website http://www.thejoyofsavingmoney.com
    would be down for a few hours. After about 3 hours, I received an email from them telling me that everything was all set. I went to my website & all I get is a blank white page. I tried to sign in with WordPress & it is also blank. I've been searching different forums online & have renamed my plug-in & theme folders in FTP to see if that was the problem. I also checked for blank lines in the coding & I don't see any.

    BTW, I am not an expert at this stuff & I have only been doing this for a few months. Thanks! :)

    I also, have emailed Dreamhost several times to only get this message:

    This is just a note to let you know that we have moved your account to a new
    server! We sent you notification of this move a short while ago, so hopefully
    you were able to address any potential problems before the move happened.

    PLEASE READ THIS ENTIRE MESSAGE as it may help you fix any problems that come
    up as a result of the move.

    We have also created a wiki article that explains everything you will need to
    know about why we moved you and solutions on how to fix anything that may have
    broken because of the move:

    http://wiki.dreamhost.com/Server_Moves

    Below is a brief summary of the more common problems we're seeing after customers
    are moved to their new server. You can get more detailed information at the wiki
    article above though. If you don't understand any of these directions, please contact
    support and we'll be happy to help you further.

    Custom DNS:
    If you run your own DNS outside of DreamHost (i.e. you're not using ns1.dreamhost.com,
    ns2.dreamhost.com and ns3.dreamhost.com as your domains nameservers) you'll need to update
    your records now. Just go to the 'Manage Domains' section of your web panel and click
    on the 'DNS' link for your domains to see what the new IP is for that domain. You can
    then use these new IP's to point your services to us from wherever you're managing your DNS.

    Custom PHP
    If you built your own custom PHP (or php.ini), it may be broken now. This is because
    the old servers used a 32bit architecture and the new servers are 64bit. Unfortunately,
    this isn't something we can help you troubleshoot, but you'll just need to rebuild your
    custom php (or php.ini) again using the new servers libraries.

    FTP:

    If you are using your server name (server.dreamhost.com) as your FTP hostname, be sure to
    change that to your domain name (example: yourdomain.com). The domain name will always point
    to the correct server in the event that it is changed again in the future. If for some reason
    you can't use your domain name, you can find the name of your new server under the
    'Manage Account' section of your web panel.

    UNIQUE IP:
    If you have a unique IP on your account, it has likely changed with the move.

    That's it really.. and we really apologize for the abrupt nature of this move!

    Thanks!
    The Happy DreamHost Moving Team

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  • Started 2 years ago by thejoyofsavingmoney
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