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Blank Website (12 posts)

  1. jaygm
    Member
    Posted 1 year ago #

    Hi,

    I'm trying to find a solution for the website of a friend, he had a strange thing going, I think he deleted the default theme so I installed a new fresh wordpress version:

    On the one hand the website is completely blank. I don't get any error on console but I can't access any live URL.

    On the other hand, I can access admin panel but it only shows the option of info about the user. Apperance, plugins, settings, posts, pages and everything else has dissapear.

    I have reinstalled two different versions of wordpress and none of them works. BTW, the code source is completely white too.

    I think that maybe by activating the default theme I will get everything back the problem is that I don't have access to it through admin panel. My friend deleted the default theme.
    Any idea on how to find a solution for this problem?

    Thanks four your cooperation.

  2. esmi
    Forum Moderator
    Posted 1 year ago #

    Have you checked the site's error logs for clues?

  3. jaygm
    Member
    Posted 1 year ago #

    Nop. This is the site. I'm not sure how to do it.

  4. esmi
    Forum Moderator
    Posted 1 year ago #

    Then I'd suggest you try looking in there.

  5. jaygm
    Member
    Posted 1 year ago #

    I changed wp_debug to true and added this below:
    @ini_set('log_errors','On');
    @ini_set('display_errors','Off');
    @ini_set('error_log','/home/example.com/logs/php_error.log');

    And now what...

  6. esmi
    Forum Moderator
    Posted 1 year ago #

    Try asking your hosts for access to the server's error logs.

  7. jaygm
    Member
    Posted 1 year ago #

    The problem is that I'm in California and my friend is in Spain. This is not my website... Any other idea?

  8. esmi
    Forum Moderator
    Posted 1 year ago #

    I'm sorry but right now, access to those error logs is your best chance of locating the source of the problem.

  9. jaygm
    Member
    Posted 1 year ago #

    Would you say that if I delete the database and install Wp again I'll get a solution?

  10. esmi
    Forum Moderator
    Posted 1 year ago #

    Without more information, no - I couldn't say that doing so would solve the problem.

  11. jaygm
    Member
    Posted 1 year ago #

    Ok. Thanks. I will talk with my friend and come back.

  12. jaygm
    Member
    Posted 1 year ago #

    Ok the hosting provider said that they couldn't share the logs because of the multi domain server that my girlfriend has, so i decided to delete the database amd reinstall everything from scratch and it works.

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