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[resolved] Blank site; all files present, no changes made (12 posts)

  1. kalico
    Member
    Posted 6 years ago #

    I have NO idea how the site could go blank. I haven't done anything to it in weeks. It's just sitting there, and suddenly it doesn't load. The database is intact, the wp-config file is accurate. Any suggestions?

  2. vachi
    Member
    Posted 6 years ago #

    what you mean its going blank, when view output source there is nothing in it?

    an you post your index.php form the wordpress folder please, and if you know how its should
    look like this

    <?php
    /* Short and sweet */
    define('WP_USE_THEMES', true);
    require('./wp-blog-header.php');
    ?>

    does it look the same?

  3. kalico
    Member
    Posted 6 years ago #

    Thanks for your help. :)

    Yes, when I "view source" there is no output at all.

    My index.php reads as follows:

    <?php
    /* Short and sweet */
    define('WP_USE_THEMES', true);
    define('SAVEQUERIES', true);
    require('./wp-blog-header.php');
    ?>

    Not sure what the extra line does, but it has always been there. I have made NO changes to the site AT ALL in weeks, and it was working just fine. This is a sudden problem.

  4. vachi
    Member
    Posted 6 years ago #

    ok the only thing i can think of since you are certain that all of your files are unchanged, is that your hosting company is rejecting php execution or something, its not the wordpress install

    try creating a file like test.hpp
    and put in it

    <?php
      phpinfo();
    ?>

    go to that page and lets see if your get a a output

  5. Anonymous
    Unregistered
    Posted 6 years ago #

    im having the same problem after upgrading...

    could it be looking for a theme thats not there? how can we see if that's the issue?

  6. vachi
    Member
    Posted 6 years ago #

    well you can let say move all the themes out of the theme folder, and leave the "default" theme that came with wordpress in the folder, if its form the theme it should automatically switch to it, this is like a safe guard that wp has

  7. Chris_K
    Member
    Posted 6 years ago #

    ... and a look into your web server's error logs can often be illuminating as well. Any there that might shed some light?

  8. Anonymous
    Unregistered
    Posted 6 years ago #

    I had removed all folders when upgrading... I just went into wp-admin and changed the theme and then the site worked!

    fail safe failed!!

    but that what I did!

  9. vachi
    Member
    Posted 6 years ago #

    glad to hear its works now, but the fail safe would have worked if you had not had the selected theme present in the them folder, if yours selected theme was the default than it would have not worked :)

  10. vachi
    Member
    Posted 6 years ago #

    kalico, any luck?

  11. Anonymous
    Unregistered
    Posted 6 years ago #

    glad to hear its works now, but the fail safe would have worked if you had not had the selected theme present in the them folder, if yours selected theme was the default than it would have not worked :)

    I had a custom theme...
    I removed everything from the server...
    I uploaded everything for 2.6 to the server
    got blank site...
    logged into admin, selected default theme, pressed activate...
    worked!!!

  12. kalico
    Member
    Posted 6 years ago #

    I appreciate all the help given.

    I was able to get the site to partially load by disabling (renaming) the entire plugins directory (changed name of dir to plugins.back). Then I got errors from missing plugins, but at least the site was trying to load. This proved it was something wrong with a plugin, but did not tell me which one.

    Then I got some information from the hosting support techs which is really helpful.

    Your WordPress installation was displaying a blank page because of the following error, as caught by one of our security modules:
    
    /var/log/messages.5.gz:Jul 26 03:57:29 kelvin suhosin[29323]: ALERT - Include filename ('/home/timeless/public_html/wp-content/plugins//../../../../../../../../../../../../../../../../../tmp/ro8kfbswmag.txt') contains too many '../' (attacker '17.250.137.100', file '/home/timeless/public_html/wp-settings.php', line 205)
    
    This is caused by one of your plugins changing the upload path in your wp_options table.  Unfortunately, there isn't a way to determine which plugin is the one that preformed the change.

    Then another tech gave me the following information:

    I had to manually go into the wordpress mysql database via phpmyadmin and search for values that had ro8kfbswmag.txt (mine was a different name, but same kind of deal) and remove them as well.

    I have found two instances of this "name" (the alleged hacker) and deleted the lines of the database. They were in wp-post_meta and wp-posts. I still don't have the site fully functional, but then again, and I haven't reactivated all the plugins yet.

    I did upgrade the site to the latest version. I suspect most of the trouble I'm now having is more related to the plugins not being compatible than anything else.

    Also, I will be investigating the security plugins for wordpress. I hope there is something that will prevent things like this from happening in the future.

    Again, thanks for all the help. :)

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